Customer Service Representative

Customer Service Representative

Wes McLelland 817-***-**** *************@*****.***

SUMMARY OF QUALIFICATIONS

An innovative, knowledgeable, and personable professional with proven expertise in customer relations. Able to provide a safe, secure, and clean environment conductive to positive thinking, and ensure client satisfaction through exceptional service. Known for and received awards for great customer service. A self-starter with the ability to adapt to changes in the work environment and implement cost-effective solutions to issues as they arise and formulate sound business decisions using the available information. Proficient in Word, Excel, PowerPoint & Outlook.

Key Strengths:

Client Relations · Leadership Skills · Mechanical Engineering · Operations · Business Development · Account Management

Team Building · Personnel Management · Recruiting / Staffing · Training & Development · Mentoring · Communication

Negotiations · Budgeting Management · Problem Solving · Analytical Skills · Interpersonal Skills · Compliance

Quality Control · Organizational Skills · Policy & Procedures · Planning / Coordinating · Observation Skills

SELECTED ACCOMPLISHMENTS

Assisted Medicare beneficiaries to change their Part D Plans during AEP

Transformed a small, family-owned business with less than $1M per annum in revenues to achieve more than $6M per year within a 4-year period.

Negotiated from start to finish final contract arrangements between 2 large companies, resolved “hot” issues pertinent therein, and maintained P&L responsibilities.

Built ongoing sales of truck loads of HVAC equipment, and managed logistics and installation in 8 states.

Established and managed accounts with equipment suppliers and created parts inventory.

Received numerous awards for excellent customer service.

Received numerous letters of commendation from customers and letters of recommendation from managers.

Received a write-up in the paper concerning my excellent customer service.

PROFESSIONAL EXPERIENCE

Dialog Direct Call Center – Medicare Agent 2010-2017

Wesco Heating and Air – Sales Manager 2018-Present

EDUCATION

B.S. Mechanical Engineering

Certifications: · Overview of Property Management Certification · BDR Restructuring for Profit and Growth Certification

Numerous Awards for Customer Service, No Felony, no Tobacco, no Criminal, no Medication, No Attitude, No Bankruptcy, Clean Driving Record

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