Customer Service Account Manager
Resume:
Steven Irysh 661-***-****
*******@*****.***
Bakersfield, CA
Objective
To use my previous sales experience, people skills and hard work ethic to provide stellar customer service. Also wanting to collaborate with other coworkers to achieve company goals and expectations.
Experience
2010 – 2024 Account Manager
Hilti North America, Bakersfield, CA
●Collaborated with large general construction companies to increase productivity and profit through various innovative products and solutions.
●Maintained customers database to procure new business.
●Ordered material for clients to keep them on schedule.
●Reviewed construction plans and detailed shop drawings to develop take-off quantities and count of materials for the design engineer and cost estimation.
●Ordered materials needed to complete the application, and disperse products to different jobsites.
●Instruct installers on the proper method of installing products to be compliant with California state and local codes.
2008 – 2010 Pro-Shops Consultant
Hilti North America, Bakersfield, CA
●Merchandised and built displays for high-traffic retail areas.
●Performed hands-on demonstrations with potential clients.
2018 – 2023 Merchandiser
Premium Retail Services, Bakersfield, CA
●Executed product resets at local retailers following specific plans, standards, and guidelines.
●Placed orders and completed returns for multiple manufacturers.
●Strategically installed marking graphics inside the store in high-traffic areas.
●Built interactive end caps and displays to increase visibility and attract customers.
2006 – 2008 Sales and Delivery
Mayan Hardwood, Paso Robles, CA
●Review product list that clients brought in from architects and designers and create a bid package.
●Convert the bid package into an order.
●Pick and pull all products needed to complete their jobs on time and efficiently.
●Operate a forklift to load product onto a 30-foot flatbed truck and deliver to the customers job site.
2001 – 2006 Plumbers Apprentice
Farm Supply Co., Paso Robles, CA
●Organize and stock service making sure the Master Plumber had all materials needed to complete the job.
●Diagnose and troubleshoot problems that the client would have on their residential and/or commercial water supplies.
●Disassemble and reassemble booster pumps and pressure tanks back to manufacturer’s specifications.
●Record and document vital specifications during a water well stress test.
●Transported 5,000-gallon water storage tanks to and from jobsite locations using a utility truck and flatbed trailer.
●Certified forklift operator.
Community Involvement
2023 – 2024 Head Coach
Junior Football League, Bakersfield, CA
●Coordinate training compliance with all coaches and staff.
●Collaborate with league director to schedule fundraising, games, and gear certification
2019 – 2023 Team Manager
Lakeside Swim Team, Bakersfield, CA
●Hired swim instructors and completed their payroll, schedule, and reviews.
●Received payments for registration and completed a balanced budget.
●Negotiated with locations to have swim practice and host swim meets.
2019 – 2024 Referee
Junior Soccer League, Bakersfield, CA
●Attend basic first aid/CPR classes annually
●Ensure fair play among teams and coaches
●Manage irritated spectators to gain a peaceful resolution
2019 – 2023 Lakeside Booster Club
Lakeside School, Bakersfield, CA
●Collaborate with other parent volunteers to bring more enrichment activities to students
●Creatively produce fundraising ideas with teachers in need of supplies for their classroom.
●Negotiate with vendors/supplers to create competitive deals
Skills & Abilities
CDL Class A with Doubles,tanker,and hazmat endorsements.
Familiar with Microsoft office, word and excel.
Detailed oriented in my tasks to take the effort and extra time to make quality work.
I can communicate respectfully and professionally with people from other backgrounds and cultures.
Punctual of my time and others to be reasonable and respectful.
Education
June 2006 Cuesta College Associate’s Degree San Luis Obispo, CA
June 2002 Paso Robles High School High School Diploma Paso Robles, CA
COMMUNICATION
Comfortable with public speaking in large or small groups. Excellent presentation and negotiating skills. Empathetic and active listener to other coworkers.
Leadership
Understanding of company policy and goals. Decisiveness, diligent an compassionate with employees. The ability to to inspire employees to become passionate in their work.
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