Customer Service Senior Accountant
Resume:
Quamesha Alexander
Goal-Oriented Senior Accountant with Nine Years of Customer Service Experience.
Jacksonville, FL 32208
*******************@*****.***
Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. Specializes at creating a friendly and receptive office environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Services Representative/Customer Service Representative Concierge Home Care - Jacksonville, FL
April 2017 to April 2024
• Handles incoming calls or inquiries from prospective customers or clients
• Assist customers effectively by solving customer problems
• Provide customers with additional information or explain services.
• Discuss products offered and ensure customer satisfaction.
• Tactfully handles confrontational or stressful interactions with the public.
• Completes supporting paperwork and data entry as required.
• Assisting all center staff with a variety of clerical duties.
• Answer and assist all incoming calls to the center.
• Recorded and filed patient data and medical records.
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
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Janitorial Worker/Housekeeping
Sodexo - Jacksonville, FL
March 2016 to November 2018
• Cleans and sanitizes hotel and guest rooms.
• Vacuums and sweeps floors, carpets, and rugs.
• Makes beds and changes linens.
• Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops.
• Replenishes toiletries and towels.
• Empties trash receptacles.
• Washes windows and mirrors.
• Takes out the trash and recycling.
• Wipes down and sanitizes surfaces.
• Cleans, sanitizes, and stocks restrooms.
• Handles leaf and snow removal as needed.
• Follows instructions from the head janitor.
• Sweeps, mops, polishes, and vacuums floors.
Assembly Line Production Worker
SanMar warehouse - Jacksonville, FL
January 2009 to January 2015
Picking and packing shipping and receiving items
Scanner gun price items
Return merchandise that has been ruined and customer need a replacement. Stocking and removing.
Cherry picker also joined the travel team for different set project on the road to Tampa and perform timely quality checks.
Other contract work done:
Inventory control
Reach truck
Sit down forklift
Production food plants
Education
High school diploma
FSCJ - Jacksonville, FL
June 2010 to July 2011
Skills
• Order Selector
• Selector
• Picker Packer
• Order Puller
• Warehouse Associate
• Picking Packing
• Picking Pallet Jack Customer Service Skills Strong Time Management, Attention to detail and mathematical
• skills, Strong Communication and Interpersonal skills, Sales Skills, Basic PC Knowledge and familiarity with
• electronic equipment (e.g. cash register, scanners, money counters etc.)Organizational skills, Ability to work with little supervision (5 years)
• Call Center
• Customer Care
• CSR
• Customer Support
• Customer Service
• Microsoft Word (4 years)
• English
• Shipping & Receiving
• Typing
• RF Scanner
• Order Picker
• Materials Handling
• Delivery Driver Experience
• Warehouse Management
• Mortgage Servicing
• Assembly
• Fair Housing Regulations
• Inventory Control
• Reach Truck
• Logistics
• Customer service
• Mac OS
• EMR systems
• Filing
• Sales
• Outbound calling
• Negotiation
• Order fulfillment
Certifications and Licenses
Driver's License
AED Certification
CPR Certification
BLS Certification
CNA
Certified Home Health Aide
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