Customer Service Data Entry

Martha Dailey

**** ***** ******** ***. *********, MS 38732 662-***-**** ************@*****.***

Productive, solutions-focused professional seeking to leverage academic background and professional experience to launch a career in Computer Information and Science.

Summary of Qualifications

Retail Merchandising experience - setting up visually appealing product displays.

Inventory control utilizing a handheld computer device.

Advanced in Microsoft Office (Word, Excel, PowerPoint and Outlook).

Excellent data entry skills – 40 WPM typing.

Organized and detail oriented with the ability to prioritize tasks to generate business results.

Strong customer service experience – excellent communication skills both written and verbal.

Microsoft Office Suite Customer Service

Data Entry Inventory Management Product Merchandising

Education

Associate of Science, Computer Information Systems Tampa, FL Jan 2013

Everest University Online – Networking Emphasis

Relevant Courses: Computer Hardware Concepts, Computer Applications, Computer Operating Systems, Network Routing I, II, Computer Networking Fundamentals, Network Operating Systems (client & server), Network Infrastructure, Network Management

Professional Experience

Baxter Healthcare Cleveland, MS June 2019- Present

Operator v

Primary responsibility is to operate Autefa staff off machine, Document process abnormalities and take corrective action, troubleshoot equipment and make required adjustments/minor equipment repairs needed.

Cleveland School District Sep 2013 – Jul 2017

Substitute Teacher

Make lesson plans dailey, Interact with students learning, Gives clear instruction and helps students understand the lesson, maintains discipline and control of the classroom, Records and grades quizzes, homework, projects, and exams.

Wendy’s Cleveland, MS Sep 2008 – Oct 2012

Crew Member/Cashier

Provided excellent customer service while serving. Established relationships with repeat customers. Upsold and introduced new products with every customer interaction. Increased sales revenue for the franchise while consistently exceeding expectations.

Mississippi Dept. of Corrections Parchman, MS Jul 2003 – Aug 2007

Correctional Officer

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Responded quickly to medical emergencies, bomb threats and fire alarms. Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.

Shell Store Cleveland, MS Dec 1998 – Feb 2002

Cashier

Opened and closed the store, and responsible for making sure the daily sales processes were balanced. Set up and maintained visually appealing and effective product displays to increase sales. Kept track of store inventory and re-stocked as necessary. Processed numerous sales transactions each day in a timely manner while providing excellent customer service.

Tyson Foods, Inc. Cleveland, MS Jun 1994 – Aug 1998

Crew Trainer

Supervised and trained over 100 hundred people, set up computer program to start production, maintained inventory for shipping and handling, scanned various products to be shipped. Trained new employees, Stocking and packing, for shipping and receiving. Kept track of inventory going in and out of production.

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