Field Service Technical Support

**/**** ** **/****

Brea

DAVID SOLIZ

Professional Summary

Accomplished Field Service Engineer with a proven track record at Beckman Coulter, specializing in Urinalysis and Assay (Iris workcells and Access2) equipment installation and repair, and exceptional problem-solving abilities. Enhanced system performance and customer satisfaction through expert troubleshooting and preventive maintenance. Skilled in both technical support and customer service, ensuring optimal equipment functionality and reliability. Quality focused Engineer offering 28 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness. Remote Support On-Site Support Troubleshooting and repair Equipment Installation System diagnostics. Technical Support Preventive Maintenance Software Installation Mechanical Troubleshooting Equipment installation and repair Performance Testing Skills

Accomplished Field Service Engineer

Equipment installation

Repair

Problem-solving abilities

Troubleshooting

Preventive maintenance

Technical support

Customer service

System diagnostics

Remote support

On-site support

Software installation

Mechanical troubleshooting

Performance testing

Experience

FIELD SERVICE ENGINEER

Beckman Coulter

Performed onsite installation, modification and maintenance of systems and equipment Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction

Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components

Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components

Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance

Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.

Arleta, CA 91331 818-***-**** ***********@*****.***

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