Front Desk Medical Assistant

Amanda Sanchez

Lemoore, CA ***** • 559-***-**** • ****************@*****.***

Professional Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Skills

• Healthcare Industry Knowledge

• Medical Office Procedures

• Initiative-taking

• Medical receptionist experience

• Patient check-in and check-out

• Front Desk Operations

• Patient Scheduling

• Appointment Scheduling

• Customer Service

• Vital Sign Monitoring

• Data Entry

• Phlebotomy

Work History

Front Desk Clerk, 02/2023 to Current

Health Partners Management Group – Lemoore, CA

• Checked patient insurance, demographic, and health history to keep information current. Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.

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Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.

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Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.

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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Medical Assistant, 04/2022 to 02/2023

First Pediatrics Hanford – Hanford, CA

Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.

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• Obtained client medical history, medication information, symptoms, and allergies. Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.

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Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.

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• Welcomed patients and inquired about well being since last treatment.

• Sanitized, restocked, and organized exam rooms and medical equipment. Education

Certificate: Medical Assistant, 04/2022

San Joaquin Valley College - Visalia, CA

• Dean's List 2021

• 3.8 GPA

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