Customer Service Virtual Assistant
Resume:
MARY JANE OCCENA JUBINAL
Contact Number: +639*********
E-mail: **********@*****.***
Address: Phase 6 Block 13 Lot
Deca Homes Tugbok Dist. Davao City 8000
SUMMARY
An experienced Virtual Assistant worked remotely home-based, for a Business Coaching Company in USA. Seeking an opportunity that will best describe my passion for continuous learning, and to make use of what I have learned to achieve my goals in a company that focuses on customer satisfaction and excellent service. EXPERIENCES
Caregiving - On-The-Job Training 280 Hours – 2024
• Assist the Elderly with Daily Activities (bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals
• Helping them with Exercise, Range of Motion
• Taking Care of the Patient with Special Needs
• Child Care
Admin Operations Assistant - Maui Mastermind (VA) March 7, 2015- October 21, 2022
• Backend Client’s Onboarding Process( Enrollment of Clients to Infusionsoft, Egnyte, and ZOHO
• Schedules Meeting in ZOHO, Outlook and Zoom
• Creates Webinar Meeting in Zoho Calendar and Company’s Record
• Records Tracking Numbers from Fulfillment Spreadsheet in Infusionsoft
• Backend Enrollment Onboarding Client for Company’s Platform (Egnyte and Infusionsoft)
• Emails Clients and Coaches for Conference Calls and Audio recording links
• Transcribes Wealth Summit Conference Meeting Audio
• Creates Fillable PDF Form
• Makes Reports for Weekly Activities
Customer Service (Outbound) – RJ High5 Business Solutions – September 2015- February 2015
• Customer Service Support
• Calls Clients and discuss Services and Promotions Accounting Assistant (Staff) - Golden Brown Specialties Inc- August 20, 2008- November 28, 2009
• Manages day to day inventory and supplies.
• Makes daily reports and records daily Inventory.
• Performs weekly Inventory Inspections of all branches of the restaurants.
• Prepares payroll every 15th and 30th
Service Crew – Waffle Time Inc. December 13, 2006 – December 13, 2007
• Selling Waffles on Outlets
• Customer Service
• Prepares Daily Sales Report
• Performs Beginning and Ending Inventory (Daily)
• Checks Daily Stocks to prevent shortages of supplies.
• Checks Stock’s Expiration Dates
SKILLS AND TRAINING
• ON THE JOB TRAINING IN CAREGIVING( CHILD CARE, ELDERLY AND WITH SPECIAL NEEDS) 280 HOURS
• Purchasing
• Inventory
• Customer Service Skills
• Data Entry
• Administrative Operations
• Communication Skill
• Multitasking
EDUCATION
CAREGIVER NCII (SPECIALIZATION -ELDERLY CARE, CHILD CARE AND WITH SPECIAL NEEDS) 6 MONTHS – YEAR 2024
BACHELOR OF SCIENCE IN COMMERCE- MAJOR IN MANAGEMENT ACCOUNTING
ST. ANTHONY’S COLLEGE -SAN JOSE ANTIQUE, PHILIPPINES Year Graduated – 2005
SECONDARY EDUCATION- UNIVERSITY OF MINDANAO- Main Campus DAVAO CITY, DAVAO DEL SUR
Year Graduated- SY 1999-2000
CERTIFICATIONS
CAREGIVER NCII (TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY (TESDA)
FINISHING COURSE FOR CALL CENTER AGENT NC II (TECHNICAL EDUCATION AND SKILL DEVELOPMENT AUTHORITY (TESDA)
CHARACTER REFERENCES
Joji Arelolo Occena
Flight Controller- Pamalican Resort Inc.
Rorelin Catamora
Head Supervisor- Plus Telecom Ltd.
Karen Benitez Pitts
Amazon Store Manager- All About Health LLC
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