Customer Service Representative
Resume:
LAURA
CASTRO
Pueblo, CO *****
*********@*******.****.***
PROFESSIONAL SUMMARY
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
SKILLS
• Document Management • Spreadsheet Development • 35 Wpm Typing Speed
• Administrative Support • Administrative Assistance • Customer Service
• Communication • Adapting to change • Team work
• Word, Excel, and Power Point • ICD-10-CM • ICD-10-PCS EXPERIENCE
Patient Service Representative
St. Mary Corwin Pueblo, CO
• Referrals
• Scheduling
• Insurance
• VA Benefits
• Workmans Comp
• Answer phones
• Customer Service
• Cash handling
• Balance drawer daily
• Epic
• Maitrix Care
• EM/EMR coding
• PAR
• Cohere
March-2024 Concurrent
Internship Student
St. Mary Corwin Pueblo, CO
December- February 2023
• Scanning ED, Input/OBS, outpatient, and SDS.
• Analysis IP/Obs and SDS
• Verifications-DH,H&P, OP and BPON
• Completed Physician letters
• Release of information of Continuity of Care
• Spoke and assisted with walk ins
• Transcription processing
• Managing MPI/Duplicate/Mark for Merge/Overlays
• Coding for surgeries
• Picked up paperwork from ER, surgery and Mammogram
• ICD-10-CM
• ICD-9
• ICD-10-PCS
Work Study Student Clerical
Pueblo Community College Pueblo, CO
August 2023 - Current
• Helped department stay on top of student and faculty needs with skilled clerical support.
• Verified readability and completeness of documents prior to scanning.
• Enhanced office efficiency with well-organized supplies and updated tracking spreadsheets.
• Protected the security of clients' charts to avoid data loss and breaches. Child Care Provider
El Paso County Colorado Springs, CO
April 2022 - December 2024
• Strengthened physical skills using crafts like painting and drawing.
• Balanced rest, play and learning with effective scheduling.
• Supported children's emotional and social development, encouraging empathy and positive views.
• Protected children with good safety and security policies. Sales Associate
Concentrix Pueblo, CO
February 2019 - November 2020
• Assisted customers with sales and service needs.
• Built attractive displays and merchandised products.
• Processed payments quickly to keep customer flow moving.
• Managed multiple tasks simultaneously while meeting deadlines. Staffing Manager
Elwood Staffing Pueblo, CO
October 2017 - January 2019
• Communicated availability and helped set employee schedules.
• Maintained robust database of potential hires, recruitment contacts and industry partners.
• Prepared fiscally sound staffing contracts defining delivery expectations and conditions.
• Optimized staffing strategies by tracking vacancies, market conditions and new hire statistics. Motorized Specialist
Arapahoe County Clerk and Recorder/DMV Aurora, CO February 2016 - September 2017
• Analyzed results into actionable behaviors and goals to improve customer satisfaction.
• Drove sales through product and process expertise and customer and team engagement.
• Provided customers with gracious, quick and efficient service through modeling behaviors.
• Processed and provided tags for vehicles
• Worked with VIN numbers and Insurance data
• Cash handling daily
• Balanced drawer daily
Social Services Colorado Works Case Manager and Maintenace Specialist Jefferson County Social Services Golden, CO
August 2014 - January 2016
• Coordinated program referrals and community-based services.
• Scheduled case review meetings to discuss complex cases and procedural updates.
• Approved applications for SNAP, Colorado Works TANF, Adult financial, Medicaid and Long term Care.
• Conducted interviews and followed policies and procedures for the County
• Reviewed and assisted families with barriers to become self sufficient EDUCATION
High School Diploma
Centennial High School R-1, San Luis, CO
May 1989
Associate in Science (A.S.) - Business
Adams State University, Alamosa, CO
December 2001
Associate in Applied Science (A.A.S.) - Health information technology- Medical Coding Pueblo Community College, Pueblo, CO
Certification- Health Information technology- Medical coding Awarded- Cum Laude
May 2024
Certification - Health
CNA, Pueblo, CO
March 2024
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