Customer Service Distribution Center

OLUSEYI O OPOOLA

**** ***** **, ******, ** *****

404-***-**** ****************@*****.***

SUMMARY:

Dedicated customer service representatives with several years of experience providing friendly, responsive, and reliable support. Possesses a sharp attention to detail and ability to quickly identify customers need and deliver tailored solutions.

SKILLS

Excellent Customer Service

Excellent Typing and grammar skills

Great communication and negotiation skills

Fast and accurate mental math skills

Listening skills

Ability to meet performance objective

Proficiency with POS

Ability to Multi-task

Attention to details

Friendly customer service

Microsoft office (word, PowerPoint and Excel)

Distribution Center Help Desk

April 2021-Date

Fastenal

Handle over 50 calls daily with duties like retrieving customer data, assist branches with product related questions and cancelling services

Operates computer programs, RF scanners, and printers to label product

Performs quality checks verifying product descriptions and quantities match

Locates orders in the warehouse

Learns and understanding various department functions

Retrieves product for walk in customers at our distribution center

Participates in activities and programs that help the company achieve health, safety and sustainability objective.

Patient Support Center Representative- Remote

December 2020- February 2021

United HealthCare Group

Handles inbound calls

Took responsibility for addressing members issues, question, concerns and ensure it has been resolved

Educate members on their benefits and use of plan

Help members to locate Behavioral Health provider and availability

Create authorization for BH Provider

Ensure BH provider eligibility

Work From Home Catalog Sales Associate

Oct 2017-Dec 2020

Williams Sonoma Inc.

Handles incoming customer calls

Make outgoing customer services calls

Makes order through the phone for customers

Tracks customer’s Orders to ensure timely delivery from the support team

Documents customer’s data

Ensured quality customer service and Customer satisfaction

Takes customers’ orders, processed Customers returns and provide high quality customer service

Resolved inbounds customers calls regarding account

Ordered Catalog for Customers

Takes payment for Customers Order with bank check, debit or credit card

Senior Customer Service Rep

May 2017-August 2017

The Home Depot: At Home Service- Marietta GA.

Made Inbound and out bound calls

Resolved Complaint via Phones and Emails

Maintain and update customers information

Assist in making payment, placement of orders and exchange

Managed large amount of incoming calls

Handled complaints, Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Customer Service Representative/ Cashier

March 2016 to May 2017

Wal-Mart - East west Connector Austell, GA.

Provide excellent customer services to customer in locating merchandise that best meet their specific needs

Provide product information to customers

Answer customer phone calls to make products inquiry

Efficiently ring up items and process payment to keep customers flowing through checkout

Assist with refunds and exchanges

Helping to resolve customer’s complaints and query via phone and in store

Providing training and assistant to new associate

Maintaining clean and safe working experience by complying with policies and rules.

Cashier

January 2016- March 2016

Publix Super Market

Handling all cash transaction

Receive payment by cash, checks and credit card

Greet customers

Ring up groceries

Saipem Contracting Nigeria Limited

April 2012 – September 2014

Loss Prevention and Environmental Officer

Identify risk in the project

Provides analysis and verification on how client can prevent or manage risk in the project

Attend to client issues via phone and face to face

Define Design criteria for fire and gas detection Layout

Help client to define environmental management and monitoring plans for operational phase of the project

Attend client and staff meeting to reach a mutual agreement on operational phase of the project

Undertakes audits and review company policies

EDUCATION

MSC ENVIRONMENTAL MANAGEMENT JULY 2011 UNIVERSITY OF HUDDERSFIELD UK.

BSC MARINE BIOLOGY JAN 2008 UNIVERSITY OF LAGOS NIGERIA

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