Security Officer Customer Service

April Pinkett

**** ********* ******

New York, NY 10035

M: 646-***-**** E:****************@*****.***

SKILLS & CERTIFICATIONS

●Efficient worker with strong sense of urgency with an eye for detail

●Very professional demeanor with an emphasis on providing the best client experience possible

●Excellent communicator that strives individually and within a group setting

●Works extremely well under difficult circumstances with respect and compassion

●8 & 16 hour security certified

●Fire Guard F02

●OSHA 10

●CPR

EXPERIENCE

Allied Universal Protection Services New York, NY

Security Officer September 2016 – November 2017

●Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

●Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

●Circulated among visitors, patrons, or employees to preserve order and protect property

●Inspected and adjusted security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering

Sketchers Bronx, NY

Sales Associate February 2014 – August 2015

●Provided excellent and consistent customer service

●Provided cashier support during peak hours

●Specialized in returns and exchanges

●Liquidated high quantities of merchandise from Sketchers Concept and Outlet locations

●Provided merchandising support with floor-sets and fixture maneuvering

●Assisted in asset protection by assisting loss prevention personnel when needed

ACS Security New York, NY

Security Officer / Supervising Agent September 2006 - October 2011

●Provided security services for residential, commercial, and corporate locations

●Ensured the general safety of all patrons

●Regulated entry and exit into sensitive locations

●Executed routine floor to floor rotations

●Partnered with other security agents to conduct detailed sweeps

●Supervised an average team of 10 security agents with an emphasis on efficiency and policy adherence

●Served as the liaison for emergency agencies when required during emergency circumstances

●Generated security team’s schedule to ensure viable staffing levels for all post

EDUCATION

The college of New Rochelle

LPN and CNA course

City-As-School High School

High School Diploma

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