It Support Information Security

VICTOR MENDOZA

Calgary, AB. Canada

403-***-**** ******.**********@*****.***

OBJECTIVE: IT SUPPORT

• Detail-focused and results-oriented IT professional with extensive knowledge of IT-related problem solving and effective training skills

• Dedicated, organized and self-directed team player with strong skills for working in multi- cultural environments, prioritizing user requirements, clear and transparent communication and relationship building

• Able to identify potential problems and provide recommendations for their resolution.

• Skilled in purchasing, delivery and maintenance of IT equipment and software

• Experienced in creating and maintaining assets inventory and management of repaired and returned assets

SKILLS

• Customer service oriented (Internal and

external)

• Creative, kind, and positive attitude towards

problems

• Builder of positive and effective relationships

between team members

• Planning and scheduling delivery

appointments.

• ISO Quality & OSHAS 9000 Certified.

• Help-Desk Ticketing/Support.

• Upgrade of data base.

• Oriented to prioritize tasks.

• CISA Certified

• First Aid Certified & Safety committed

training.

• Bilingual English and Spanish.

PROFESSIONAL EXPERIENCE

IT HELP SUPPORT & SAFETY COMMITTEE MEMBER AMAZON, CALGARY, AB, CANADA, (CURRENT POSITION) 2020

• Provide technical assistance with computer hardware and software

• Resolve issues for staff via phone, in person, or electronically

• Log bugs and enhancement requests

• Perform hardware and software installations, configurations and updates as needed

• Create and maintain tips and tricks solutions for online databases and websites

• Provide introductory online & classroom training for company products

• Resolve technical issues in a timely manner using available resources within the company IT support, Start-up Biodegradable/Compostable project WORLD COMPOST (WC), CALGARY, AB, CANADA, 2018

• Install, configure, and support workstation software, hardware, printers, and phones

• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy

• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly

• Implement applications and software upgrades and troubleshoot any performance issues

• Train employees in using software and hardware, and provide technical support when needed

• Create and maintain tips and tricks solutions for online databases and websites VICTOR MENDOZA

Calgary, AB. Canada

403-***-**** ******.**********@*****.***

Manager Consultant, Information Security & Business Development SECURITY INNOVATION, GATWICK -LONDON, UK, 2013 - 2018

• Reviewed documentation of security policies and procedures created by the Information Security Committee.

• Provided direct training and oversight to all employees, affiliate marketing partners, alliances, or other third parties, ensuring proper information security clearance in accordance with established organizational information security policies and procedures.

• Initiated, facilitated, and promoted activities to create information security awareness within the organization.

• Performed information security risk assessments and served as security issues internal auditor.

• Experience in handling old and new cybersecurity challenges based on a variety of technology tools

(Nexus, Metasploit, Wireshark, and others).

• Extensive experience in compliance audits and IT Governance using standards such as: PCI DSS, ISO 27001, ITIL, COBIT, etc.

• Managed troubleshooting, implemented continuous network monitoring, and provided real-time security solutions to my clients.

• Ability to make decisions in high stress situations and communicate effectively with other team members, shareholders and clients.

Project Manager – Intelligent Traffic Lights to Control Vehicular Traffic / Total Budget,

$600,000. 2008 – 2012

RADIO LINK, CA, MOTOROLA, Caracas, Venezuela.

• Designing, installing and customizing telecommunications hardware and software for the traffic control system.

• work on structured cabling, network cabling and testing routers and switches.

• Inspecting, analyzing, and troubleshooting systems and equipment.

• Reading repair manuals and liaising with other professionals.

• Running tests and interpreting results to make effective recommendations.

• Writing up reports, safety regulations, and preventative maintenance plans.

• Sourcing replacement parts.

• Negotiating with suppliers and clients.

• Repairing or replacing faulty equipment.

• Providing time and material cost estimates before starting a job.

• Keep the milestones like a main goal and reports IT & Telecom Supervisor

SINCOR (JOINT VENTURE BETWEEN TOTAL/STATOIL/PDVSA) CARACAS, DOWNSTREAM AND UPSTREAM, VENEZUELA, 1999– 2007

• Responsible for monitoring the configuration, setting up, maintenance, and upgrading of the organization’s LAN and WAN systems, network software, hardware, voice & Data, among others. Planning and assigning work for installing, operating, and maintaining a telecom network and equipment, such as routers, switches, servers, and modems, fiber optic cabling, switching systems, voice mail, VoIP telephone systems, and network infrastructure. Maintenance of the satellite link in real time for the transmission between the downstream and headquarter, responsible for IT Help Desk Tickets System. In charge of maintenance, bonding for rig oil and gas systems (Downstream and Upstream) so that daily refinery operations happened seamlessly. VICTOR MENDOZA

Calgary, AB. Canada

403-***-**** ******.**********@*****.***

Supervisor IS/IT/TELECOM

British Petroleum, Maturin/Venezuela (Boquerón Project), 1997 – 1999

• Managed communications between drilling teams, voice, data, Lan, Wan.

• Supervised, preventive, corrective maintenance of telecom and information technology equipment, which supported remote transmission of data generated at drills, as well as their operation, PABX

(HICOM 300 & 300 E), Cisco family router, It help desk tickets, satellite link, Radio link between rig and central office, cabling systems, and maintenance.

EDUCATION

2022 (In Progress)

IT Technician Certificate Southern Alberta SAIT Calgary 2014

Certified Auditor, CISA 2014

2016

Integrated Business Processes with SAP ERP (TERP10), Duissburg Essen University, Germany.

1990

Bachelor in IT

Universidad Luis Caballero Mejías, Caracas, Venezuela. OTHER EXPERIENCES

Certified Auditor ISO 9001:2008, ISO 14001, OSHAS 1800, ISO 17799 by SGS/Spain, ISO 27001:2013.

Red Cross (Volunteer), Disaster Management, Active Member Venezuelan Canadian Association (Active

member)

Royal Oak Victoria Church (Active member)

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