Real Estate Customer Service

JOHN HILE

Citrus Heights, CA ***** 916-***-**** ***********@*****.***

Dedicated Real Estate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Sales Presentations CRM Management

Creative Direction Marketing Analytics

Performance reporting Competitor Analysis

Decision-Making Relationship Building

Staff Management Strong Communication Skills

Client Relationship Building Customer Service-Oriented Property Valuation Expertise Market Research Analysis Real Estate Sales and Mortgage, 06/2006 - Current

Mid Valley Funding And Investments – Fair Oaks, CA Excelled in Renovation and Property Development for Investors Excellent in Negotiation, And Future Values

Excellent Customer Service

Mortgage Loan Specialist, 02/1997 - 01/1999

Broker One – Santa Clara, CA

Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Spearheaded training initiatives, equipping new team members with the knowledge to excel in their roles. Resolved complex loan issues by conducting thorough research and collaborating with internal teams. Identified opportunities for efficiency improvements within the department, implementing changes that enhanced overall productivity levels.

Negotiated favorable terms for both borrowers and lenders by leveraging industry expertise and market knowledge.

Coordinated seamlessly with real estate agents, attorneys, title companies, and other stakeholders for smooth transactions.

Built rapport with clients through active listening skills while providing guidance on suitable loan options tailored to their needs.

Mortgage Agent, 02/1993 - 02/1997

Pacific Shore Funding – Orange County, Ca

Consistently met or exceeded sales targets through proactive client outreach and exceptional customer service.

Provided thorough explanations of various mortgage products to clients, assisting them in selecting the best option for their needs.

Maintained a high level of professionalism in all interactions, fostering trust and building long-term client relationships.

Streamlined mortgage application processes for faster turnaround times and higher customer satisfaction rates.

Negotiated favorable mortgage terms with lenders, resulting in lower interest rates and fees for clients. Recommended tailored financing solutions based on individual client needs, resulting in higher customer satisfaction levels.

Assisted clients throughout the entire mortgage process, from initial consultation to closing day support. General Sales Manager, 03/1985 - 02/1993

Tasha Corporation – Fremont, CA

Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Handled customer relations issues, enabling quick resolution, and client satisfaction. Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.

Developed a high-performing sales team through consistent coaching, training, and motivation techniques. Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.

New and Used Car Manager, Finance and Insurance M, 08/1976 - 07/1984 Serramonte Ford – Colma, Ca

Negotiated and finalized used car pricing and contract terms. Managed sourcing, purchasing and showroom delivery of pre-owned inventory. Negotiated favorable purchase terms with suppliers, reducing acquisition costs for the dealership. Oversaw a team of sales professionals, providing coaching and guidance to enhance performance and achieve sales targets.

Assisted with vehicle appraisals and location of desired vehicles for purchase. Managed inventory effectively to ensure optimal turnover rates and proper mix of vehicle types. Drafted sales contracts and warranty documents to facilitate sales transactions. Created a customer-centric culture within the dealership by emphasizing exceptional service throughout every interaction with clients.

Business Finance, 09/1975

College Of San Mateo - San Mateo, CA

High School Diploma: 05/1974

Serra High School, - San Mateo, CA

Licensed [Job Title] - [Timeframe]

EDUCATION

CERTIFICATIONS

Contact this candidate