Customer Service Representative

DONNA WALLACE

Fort Worth, TX *****

817-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated and customer-focused professional with extensive experience in remote support roles. Known for being approachable, patient, and proactive in assisting customers in distress. Proven ability to resolve issues efficiently and provide exceptional service, ensuring customer safety and satisfaction. SKILLS

- Remote Customer Service

- Technical Troubleshooting

- Conflict Resolution

- Mentorship & Training

- Process Improvement

- Regulatory Compliance

- Communication

- Time Management

- Data Analysis

WORK HISTORY

08/2022 to Current Banking Customer Service Representative US Bank Service Center – Michigan

- Assisted customers with inquiries and provided product information.

- Processed orders and managed customer accounts.

- Resolved customer complaints and issues in a timely manner.

- Conducted follow-up calls to ensure customer satisfaction.

- Maintained detailed records of customer interactions. 03/2020 to 07/2022 Customer Sales Representative

ADT – Remote

- Handle high volumes of inbound and outbound calls efficiently.

- Identify customer needs and provide tailored solutions.

- Consistently exceed monthly sales targets by 15%.

- Maintain accurate records of customer interactions using CRM software.

- Resolve customer complaints and issues promptly and professionally.

- Collaborate with team members to enhance sales strategies. 05/2017 to 02/2020 Receptionist

Regency Law – Fort Worth, TX

- Answered and directed incoming phone calls, ensuring prompt and accurate communication.

- Scheduled and confirmed client appointments, maintaining an organized calendar.

- Communicated effectively with attorneys, paralegals, and other staff members.

- Prepared and maintained client files, ensuring all documents were filed accurately and securely.

EDUCATION

Diplomaw: General Studies

Dunbar High School - Fort Worth, TX

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