Customer Service Sales Representative

Summary

Professional with over ** years of experience in the hospitality and sales industries, specializing in roles as an Assistant Manager in a restaurant, and Sales Representative. Possesses a strong understanding of customer service, team leadership, and sales techniques. Proficient in three languages, facilitating effective communication with diverse clientele. Skilled in multitasking, problem-solving, and delivering exceptional service to ensure customer satisfaction and drive sales growth. Education

The Formatur School Varadero, Matanzas

Tourism and Gastronomy Technician 08/1992

Experience

Il Bolognese restaurant FL, Miami Beach

Manager 10/2023

Managed inventory levels to ensure proper stock levels and minimize waste Conducted cash handling procedures to maintain accuracy and prevent discrepancies Implemented food safety protocols to uphold quality standards Oversaw compliance with safety regulations to create a secure environment Provided exceptional customer service by addressing customer concerns and resolving complaints efficiently Jalapeño Mexican Kitchen FL, Miami Beach

Asssistant Manager 03/2020 - 08/2023

Operational Management: Assisted in overseeing daily restaurant operations, ensuring smooth and efficient service in a fast-paced environment.

Staff Supervision: Supervised and trained a team of 60 front-of-house and back-of-house staff, fostering a positive work environment and enhancing team performance.

Customer Service: Delivered exceptional customer service by addressing guest inquiries, resolving complaints, and ensuring a high level of satisfaction.

Inventory Control: Managed inventory levels, including ordering, receiving, and stocking supplies to maintain optimal inventory and reduce waste.

Financial Management: Assisted in budget management and financial reporting, including tracking expenses, analyzing sales data, and implementing cost-control measures.

Compliance and Safety: Ensured adherence to health and safety regulations, including food safety standards, and conducted regular inspections to maintain a safe and clean environment. Event Coordination: Planned and executed special events and promotions to drive business growth and enhance the guest experience.

Glass Globe a firenze Italy, Florencia

Shift Supervisor 01/2012 - 02/2019

Operational Oversight: Managed daily operations for both restaurant and nightclub, ensuring seamless service and high guest satisfaction.

Team Leadership: Supervised and trained staff across multiple shifts, promoting teamwork and efficient service. Customer Engagement: Handled guest inquiries and resolved issues, enhancing the overall customer experience in both dining and nightlife settings.

Inventory and Financials: Oversaw inventory management and assisted with financial tracking, including budgeting and cost control.

Safety Compliance: Maintained strict adherence to health, safety, and licensing regulations, ensuring a safe environment for guests and staff.

Languages

English, Spanish, Italian

Alfredo Ramos

Miami, FL +1-786-***-****

*****.****@*****.***

Skills

Customer service, Communication skills, Restaurant experience, Food service, Computer literacy, Leadership, Guest services, Management Experience

Certificates

Food safety

Contact this candidate