Technical Support Customer Care

CURRICULUM VITAE

Contact Address:

Charming Apartment

Vijay Nagar pin 452010

Contact: 827-***-****

Sourav sen E-Mail: ******.*****@*****.***

Objective: Intend to build a carrier with leading corporate of Hi-tech environment with

Committed and dedicated people which will help me to explore myself fully

And realize my potential.

Experience:

(1)Working in Minacs (Concentrix) Since January 2017 as Executive Operations

(2) Worked as an Escalation Executive (Prepaid) with Aegis Limited

For TTSL.

(3) Worked as an Executive - Operations with Aegis

For TTSL from December 2014

(4) Currently worked as an Executive - Operations with Teleperformance For ASUS technical support.

Job Responsibilities:

[A] As a Escalation Executive –

1. Handling inbound Escalated prepaid and calls of TTSL Process.

2. Accountable for resolving complaints and address

Requests, queries of TATA customers and

educating them on various new features, products,

services of TATA.

3. Maintaining optimum Call Quality, providing utmost

satisfaction to the customers as per the criteria set by

the client.

4. Escalating issues to clients for resolving customers issue

[B] As a Customer Care Executive -

1. Handling inbound prepaid calls of TTSL.

2. Accountable for resolving complaints and address

Requests, queries of TTSL customers and

Educating them on various new features, products,

Services of TTSL.

3. Maintaining optimum Call Quality, providing utmost

Satisfaction to the customers as per the criteria set by

The client.

[C] As a Technical Support –

1.Handling inbound technical calls os ASUS.

2.Accountable for resolving complaints and address Requests, queries of ASUS customers and educating them on various new features, products, service of ASUS

3.Maintaining optimum Call Quality, providing utmost satisfaction to the customers as per the criteria set by the client.

Achievements:

1. Awarded as Best Executive across TTSL Prepaid for second quarter in the month of July 2016

Academic Qualification: HIGHER SECONDARY EXAMINATION IN 2007

Language Proficiency: Bengali. Hindi and English

Self Profile: (1) Flexible and adaptive, open to change, quick learner,

(2) Good teamwork, people orientation and strong result focus.

(3) Extremely enthusiastic and honest in execution of the work entrusted.

Interests: Travelling, Playing Cricket and Interacting with different people.

Personal Details:

Father's Name : Siddhartha sen

Communication: 833-***-****(M),

DOB: 8th February 1988

Sex: Male

Marital Status: married

Nationality: Indian

Religion: Hindu

Declaration: I hereby declare that the information furnished above is true to best of my

Knowledge.

Date:

Place Sourav sen

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