Customer Service Specialist Ii
Resume:
Vanessa Isler
Hard worker, fast learner, devout punctuality
Elyria, OH 44035
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Trauma Data Specialist II
The MetroHealth System-Lorain, OH
August 2023 to October 2024
Importing patients into the registry, monitoring patient admissions, identifying trauma patients based upon inclusion criteria, abstracting information from patient's charts, coding injuries, running validation reports, entering autopsy reports, data analysis.
Patient Assistance Specialist
United Urology Group (MD, CO, AZ)-Remote
August 2022 to August 2023
Fielding patient calls, medical scheduling, troubleshooting patient's online portals, faxing procedure/ lab orders, test results and office visit notes. Connecting hospital consults, sending prescription refill requests, registering new patients, EMR systems, Allscripts PM, HIPAA compliance. Member Specialist
Sam's Club-Sheffield Village, OH
October 2017 to August 2022
Customer service, dispensing tills, supervising co-workers, cash handling, making secure cash drops, cashiering, troubleshooting self checkout issues, surveying activity for loss prevention, personal shopping for members, merchandising, stocking, recovery, following planograms. Assistant Manager
Little Caesars-Lorain, OH
January 2010 to September 2017
Customer service, cash handling, supervising co-workers, making secure cash drops, cooking, cleaning. Education
AIS015
Remote
June 2023 to June 2023
CPC-A
AAPC
December 2022
Certificate Program in Medical Coding
Lorain County Community College - Elyria, OH
May 2022 to August 2022
High school diploma
Brookside High School - Sheffield Lake, OH
August 2005 to June 2009
Ohio Trauma Registry Course
Skills
• English
• Typing (10+ years)
• Customer service (8 years)
• Organizational skills
• Supervising experience (4 years)
• Multi-line phone systems
• Microsoft Powerpoint
• Microsoft Word (10+ years)
• Microsoft Excel
• Windows
• Leadership
• Time Management
• Computer Operation (10+ years)
• Medical coding
• Medical terminology
• CPT coding
• HCPCS
• ICD-10
• EMR Systems
• Medical Scheduling
• Medical Records
• Insurance Verification
• Patient Care
• Anatomy Knowledge
• HIPAA
• EHR systems
• Medical receptionist
• AAPC Certified Professional Coder
• Allscripts
• Epic (2 years)
Awards
Employee of the month
January 2021
I was the first employee of the month for 2021 because of my dedication to my job and helping others at work succeed. I had been cross-trained in many departments and frequently helped in them all. Certifications and Licenses
Certificate of Completion
March 2022 to Present
I completed an Introduction to Medical Coding class at Absolute Medical Coding Institute. Certificate of Completion
August 2022 to Present
I completed a Medical Coding course at Lorain County Community College. CPC-A
December 2022
I passed my AAPC CPC coding exam in December of 2022. Assessments
Medical billing — Proficient
May 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Medical terminology — Proficient
July 2022
Understanding and using medical terminology
Full results: Proficient
Attention to detail — Proficient
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Protecting patient privacy — Proficient
January 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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