Claim adjuster

Kevin Gregory

**** ********** **, ************, *********, 37128 * 615-***-**** * **********@*****.*** WORK EXPERIENCE

TRAVELERS INSURANCE, Franklin, Tennessee

Adverse Subrogation, Oct 2016 - Present

Investigate, negotiate, and settle subrogation claims STATE FARM INSURANCE COMPANY, Murfreesboro, Tennessee Claims Representative/Claims Specialist/Catastrophe Call Center Supervisor, Jul 2000 - Oct 2016 Investigate, negotiate, and settle automobile claims-including property damage and bodily injury claims under specific state, federal, and company guidelines. Experience handling GA, TN, KY, OH, NY, PA, MT, and NJ claims and following the accompanying state laws.

Train new employees on the policies and procedures of handling property damage and bodily injury claims. Train employees in my department with regards to Medicare compliance with the federal law. Negotiate pricing on vehicle relocation, storage fees, labor rates, cost of materials, and make adjustments to repair estimates and appraisals to reduce cost and liability exposure for the company. Negotiate and settle injury claims with both attorney and non-attorney represented parties. Evaluate, summarize and make recommendations regarding coverage of claims on complex injury claims over established authority limits to management, including claims involving bodily injury. Continue to analyze claim cases based on recovering information through recorded or written statements of the parties involved, photographs and witnesses to help identify possible fraud. Confirm coverages, determine liability and possible subrogation opportunities while maintaining a diary. Effectively communicate in all forms with insured's, claimants, attorneys, body shops, medical providers and vendors.

Supervised call center employees within our operation receiving and making outbound calls in response to a catastrophic event.

Partnered with zone-wide departments to staff the call center to meet the customer's needs during the week and weekends.

EDUCATION

UNIVERSITY OF TENNESSEE-KNOXVILLE, Knoxville, Tennessee Bachelor of Arts: Economics, Dec 1999

ADDITIONAL SKILLS

Catastrophe Call Center Supervisor (2011-2015)

Medicare trainer for new employees (2006-2016)

Trainer for customer service initiatives (2005)

Co-Chair for Employee Celebration and Founder's Day (2010) Football player, The University of Tennessee, Knoxville, 1995-1999, Volunteer Award recipient (1998 and 1999), BCS national championship (1998).

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