General Manager Customer Service
Resume:
Margie Naffziger
Clovis, CA *****
**********@*****.***
Professional Summary
Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Safety Assurance
Employee Scheduling
Problem Resolution
Multimillion-Dollar P&L Management
Operations Management
Administrative Skills
Inventory Control
Sales Expertise
Human Resources Leadership
Communication Skills
Work History
February 2010 - March 2018
Naffco Pump And Well - Fresno, CA
General Manager
Developed and implemented strategies to increase profitability.
Managed budget implementations, employee reviews and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures, Workers comp and OSHA requirements.
Did all payroll, A/R, A/P and General Ledger and handled all financial statements including all forms of taxes.
March 2002 - May 2005
U-Haul Of South Carolina - Greenville, SC
General Manager
Analyzed market trends and competitor activities to create competitive advantages.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
January 1991 - October 1998
Clovis Pump And Water Well - Clovis, CA
Office Manager
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Clovis High School Clovis, CA
Diploma General Studies
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