Customer Service Front Desk
Resume:
CASSANDRA RUIZ
CONTACT
***********@*****.***
PROFILE
Respectful Front Desk Agent with extensive background in the hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
SKILLS
FRONT OFFICE SUPPORT
CUSTOMER SERVICE
TIME MANGEMENT
HOSPITALITY SERVICES
PROBLEM-SOLVING SKILSS
ORAL AND WRITTEN COMMUNICATIONS
WORD DOCUMENT SKILLS
EXPERIENCE
PV Rentals
2020-2021
My duties at PV Rentals were to file important documents, submit emails to different companies and request from them. I was responsible for receiving distributing and shipping all mail accordingly.
Holiday Inn Energy Corridor
2022- Current
My duties are to excel in providing excellent customer service with a smile. I greet customers in a professional and friendly manner. I answer phones, take reservation, respond to inquiries, and take accurate messages for other departments. Responsibilities include check in and check out procedures, along with handling and documenting complaints. I keep good communication system with my team in an effort to avoid issues and confusion.
EDUCATION
Alief Hastings High School
2019-2023
I graduated high school in June 2023 with my high school diploma and while I was there I took a BIM class which is Business Information and management class which I did a great job at.
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