Customer Service Representative
Resume:
Rosalyn Merriex
Experienced Customer Service
Representative Seeking Role in Health
Insurance Industry
A seasoned Customer Service Representative with a
strong background in providing exceptional customer service and resolving complex issues. Seeking a
challenging role in the health insurance industry where I can utilize my skills to assist members in understanding their benefits and services.
********@*****.***
Tarpon Springs, FL
Work Experience
Customer Care Center Representative
GA Foods LLC SNI Companies Recruitment Agency
January 2024 - May 2024
Process inbound and outbound customer calls and member orders. Liaison with the company's Delivery care Agents along with members, and Case Managers Strive to meet and exceed outlined metric while providing excellent customer service. Driving customer satisfaction through voice, chat, and email communications. Data Entry of members order into Company ERP and other program
Customer Service Representative
AT&T One Touch Direct
September 2022 - November 2023 • Tampa
- Handled inbound calls for AT&T FirstNet first responders in a high-volume call center environment. - Assisted in resolving customer billing inquiries, processed payments, and educated customers on services. - Demonstrated strong knowledge of company products and services to assist customers effectively. Public Space Attendant
Innisbrook Resort and Golf Club
September 2017 - March 2020 • Palm Harbor
- Maintained cleanliness of public areas, bathrooms, and office areas, ensuring a pleasant environment for guests and staff. - Performed general cleaning tasks using hotel cleaning products, including sweeping, mopping, and vacuuming.
- Managed locker room cleanliness and removed used towels promptly. Customer Service Representative
Fulton County Utility Company - Atlanta, GA
April 2006 - June 2011
- Managed customer inquiries, complaints, billing questions, and payment extension/service requests. - Successfully calmed angry callers, repaired trust, and identified resources for problem resolution. - Designed optimal solutions to meet customer needs and enhance satisfaction.
Customer Service Representative
Cobb County Utility Company - Marietta, GA
February 2001 - March 2006
Handle incoming calls, in a call center environment, regarding customers billing electric, heating and gas service. Handling customers complaints, resolving billing problems, establish customer relationships to find the best options for gas rate due to energy usage.
Customer Service Representative
Verizon Telecommunication Service
September 1996 - January 2001 • Tampa
Handling incoming calls regarding telephone service for new and existing customers, sale service and product to customers to enhance telephone features. Accept payment over the phone, troubleshooting customers home phone and resolve complex concerns regarding customers complaints and concerns. Education
St. Petersburg College
Associates, Associate in Science AS in Social Work August 2019 - May 2022 • Tarpon Springs, FL
Associate in Science AS in Social Work
Skills
Organizational Skills Provide Assistance Social Work Customer Service Typing Problem Resolution Troubleshoot Issues Clean Public Areas Field Services Accounting Answer Incoming Calls Educate Customers Microsoft Office Troubleshooting Crisis Intervention Call Center Experience Billing Inquiries Customer Relationships Customer Education Public Area Maintenance Payment Processing
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