Customer Service Rep
Resume:
Veronica Macosso
*****************@*****.***
Skills
● Problem solving
● Chemical Handling
● Cleaning
● Organizational skills
● Conflict resolution
● Time management
● Ability to work independently
● Costumer service
Experience
Aqua Oceanus 07/2017 -/2023
Description
Title: Commercial cleaner
● Job description:
● Vacuumed, cleaned, and polished all floors of buildings, as per customer specifications.
● Scrubbed hard surface floors and cleaned carpeted floors, using deaning supplies Identified and removed stains from carpets and upholstery, efficiently.
● Operated and performed maintenance on assigned cleaning equipments.
● Washed, disinfected, and restocked all restrooms and lavatories.
● Received and completed all customer-specific work requests, in a timely manner.
● Maintained cleanliness standards and complied with established safety procedures. Customer service Rep march 2012-january2023
Provided exceptional customer service via phone, email, and live chat, resolving 95% of customer inquiries and issues on the first contact. Assisted customers with product information, order processing, and troubleshooting, Handled high call volumes, managing up to 80 calls per day while maintaining customer satisfaction.
Trained and mentored new team members, helping to reduce onboarding time. 2
Collaborated with the sales and technical support teams to ensure seamless customer experiences and promptly address complex issues.
Company: Central Hospital of Cabinda( angola) 2002-2010
- Job Title:Cleaner and Laundry
Job description:
● Cleaning 5 days a week
● Laundry 5 days
Education
FIRST AID CPR Certificate
WHMIS CERTIFICATION
Technical Course in Clinical Analysis
Cabinda Polytechnic Medium Institute - IMC, Cabinda, Angola. • Cabinda • 04/2018 GED
Cabinda Polytechnic Medium Institute - IMC, Cabinda, Angola. • Angola • 01/2009
-12/2012
Languages
Portuguese ( Native)
English (intermediate)
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