Pharmacy Technician Customer Service
Resume:
Ashley Hancock
**********@*****.***
SUMMARY OF KEY SKILLS
Nineteen years of outstanding customer service experience
Ability to work independently and on teams to meet or exceed deadlines and goals.
Capable of establishing and maintaining effective work relationships
Excellent communication and interpersonal skills
Strong organizational and planning skills, prioritizing work and using critical thinking skills to complete work assignments.
CERTIFICATIONS/EDUCATION
Certified Pharmacy Technician Exam (PTCE) 2024
Maryland Certified Pharmacy Technician, Caroline Center, Baltimore MD 2023
First Aid/CPR American Heart Association, American Heart Association 2022
Certified Nursing Assistant/Certified Geriatric Assistant 2015
HS Diploma, Harbor City High, Baltimore City MD 2002
WORK EXPERIENCE
Tri Source Staffing Hanover, MD 02/2022 – 09/2023
Erickson Charles Town Senior Living Community, Catonsville, MD 10/2018 – 09/2021
Home Instead, Towson, MD 03/2018 – 12/2018
The League for people with Disabilities, Baltimore, MD 06/2014 – 09/2017
Certified Nursing Assistant, Certified Geriatric Assistant
Provided physical and caring support to assist patients to perform daily living activities, such as getting out of bed, feeding, bathing, dressing, using the toilet, standing, walking, or exercising.
Turn or reposition bedridden patients.
Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
Measured and recorded food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Cooked and prepared food for patients
Transported patients to grocery shopping and appointments.
Performed light housekeeping, includes laundry adhering to health and safety.
Implemented arts, crafts, cooking classes to improve motor and movement skills, includes exercise classes.
Union Memorial Hospital, Baltimore, MD 07/2010 – 05/2014
Patient Companion
Provided individualized care to prevent harm to patients: assist with feeding. toileting, and grooming,
Cleaned and maintained room making patient comfortable.
Spectrum Support, Baltimore, MD 09/2007– 12/2010
Residential Counselor, Team Leader
Led team of counselors to assist participants with their daily living activities, includes grocery shopping and pick up medications.
Completed daily logs, medication logs, take water temp. logs in houses, and fill gas tanks for weekend.
Entered and processed time sheets and mileages sheets so the team could be paid.
Transported participants to personal and medical appointments.
Life Inc., Baltimore, MD 04/2006– 08/2007
Residential Counselor
Transported participants on medical runs, job sites, school, and personal engagements.
Assisted participants with activities of daily living as needed.
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