Human Resources Customer Service
Resume:
Jon Smail
Johnsburg, IL
***.*******@*****.***
Summary
Results-driven professional with over 20 years of diverse experience across Purchasing, Inventory Control, Customer Service, Technical Specialist roles, Management, and Sales/Marketing. Adept at leveraging a deep understanding of MRP / ERP in Finance, Operations, Production and Purchasing to drive business transformation and optimize processes. Recognized for exceptional organizational and problem-solving skills, with a proven ability to lead teams and foster collaborative environments that enhance productivity and achieve strategic objectives. Possesses strong leadership, interpersonal, and communication skills, consistently delivering clear, actionable insights and solutions. A seasoned mentor with a track record of guiding peers to success, committed to achieving goals and driving excellence through every stage of project delivery.
Experience
D365 F&O Functional Consultant
MEDIX – Contract work for Sunstar
Apr 2024 – Aug 2024 (5 mos)
Spearheaded business process optimization initiatives for clients, enhancing operational efficiency and strategic alignment through comprehensive analysis and consulting services.
Developed and implemented user manuals and training materials, elevating end-user competency and facilitating smoother software adoption, as measured by a 25% increase in user proficiency within the first three months.
Led interactive workshops to distill stakeholder needs and objectives, driving the formulation of tailored solutions that mitigated potential risks and secured client objectives.
SENIOR DEMAND PLANNER
OLD WORLD IND.
Dec 2022 – Oct 2023 (11 mos)
Provided guidance on pricing strategies based on market conditions and customer demand patterns. Conducted regular reviews of inventory levels, ensuring that stock is replenished as required. Provided training sessions for colleagues on forecasting techniques and tools. Analyzed historical data to develop accurate projections for future demand.
PLANNING & PERFORMANCE ANALYST II (CONTRACT)
BRITISH PETROLEUM (BP)
Feb 2022 – Aug 2022 (7 mos)
Collaborated with teams across multiple departments in order to develop performance metrics aligned with company objectives. Evaluated customer service processes and developed recommendations for process improvements. Documented procedures related to performance monitoring activities in accordance with established protocols. Prepared ad-hoc reports based on requests from internal customers or external stakeholders.
PLANNING MANAGER
TECOMET
Apr 2021 – Jan 2022 (10 mos)
Forecasted future needs based on industry trends, customer feedback and market analysis. Maintained accurate records detailing all aspects of the planning process including budgeting, scheduling and resource allocation. Created detailed reports outlining progress, risks, costs and other key metrics. Managed resources across multiple projects to maximize efficiency and effectiveness.
MOLDING PRODUCTION PLANNING SUPERVISOR
FLEX
Aug 2018 – Apr 2021 (2 yrs 9 mos)
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions. Provided guidance and direction to subordinates regarding job duties and responsibilities. Monitored employee productivity levels on a regular basis to identify areas of improvement. Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
SENIOR BUYER
METALEX, A JASON COMPANY
May 2017 – Jun 2018 (1 yr 2 mos)
Collaborated with internal stakeholders to understand product requirements, specifications, and budget constraints. Drafted purchase orders, reviewed invoices, and negotiated terms and conditions of agreements with vendors. Analyzed current inventory levels and forecast future needs to minimize stock outs. Identified opportunities for cost savings through bulk purchases or alternative products and suppliers.
Education
Keller Graduate School of Management, DeVry University
Master of Science, Finance
DeVry Institute of Technology
Bachelor of Science, Business Operations
Licenses & certifications
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Skills
Stakeholder Management Business Workflows Resource Planning Process Review Software Implementation Team coordination and collaboration Business process understanding Project scope analysis Software system planning Requirements Gathering
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