Customer Service/ Information Technology

ABDULLAH

IMRAN Woodbridge, VA 703-***-****

************@*****.***

Enthusiastic Information Technology student with a strong foundation in technical skills and a proven track record of effective teamwork and customer service. Seeking opportunities to leverage my knowledge, skills, and experience to contribute to a dynamic IT team and achieve organizational goals. EXPERIENCE

INTERNSHIP/GENERAL MEMBER OF IT DEPARTMENT

OED PAKISTAN Lahore, PU

2021- 2023

- Collaborated with the marketing team to enhance the organization's social media presence, resulting in increased engagement and brand visibility.

- Applied research and writing skills to create compelling content, contributing to successful marketing campaigns.

- Participated in fundraising initiatives, showcasing a commitment to organizational goals and community involvement.

TEAM Leader

Dunkin Donuts Woodbridge, VA

2022 - PRESENT

Trained new team members,

improving overall team performance and

contributing to a positive work culture.

RETAIL ASSOCIATE / STORE TECH SUPPORT

Metro. Lahore, PU

2020 - 2021

Developed problem-solving skills in high-pressure

environments, ensuring efficient order processing. EDUCATION

AAS INFORMATION TECHNOLOGY, NORTHERN VIRGINIA COMMUNITY COLLEGE Started in JAN 2023 expected graduation Dec 2024

• Co-enrolled as an Advanced Student at George Mason University

• Relevant coursework completed so far: ITE 152, ITN 100, ECO 202

• Coursework in progress: ITD 256 (Advance database management)

• GPA 4.00

SKILLS

Technical: Web Development, Microsoft Office Suite, Microsoft access, WordPress, Packet analyzing Interpersonal: Customer Service, Communication, Team Leadership, retail Analytical: Problem Solving, Critical Thinking, Research Writing

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