Support Technician Active Directory
Resume:
JULES J. FELSO
Boynton Beach, Florida
********@*****.***
PROFESSIONAL ACCOMPLISHMENTS
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Main support person for the CEO, CFO, Presidents, and the executive staff
2021 Employee of the year
Enabled KHAM in 1 week to work remotely in 2020 with the help of my Citrix team during Covid outbreak and in 2022 in 2 weeks brought KHAM back to the office at 100 percent workability
Maintained and supported all HP printers in KHAM
Supported over a hundred users personally, on a day-to-day basis with hardware and software issues
Coordinated work and communication with outside venders, along with asset tracking of hardware.
KHAM Encompass support technician for all users
Wrote and made the company IT orientation PowerPoint and taught the IT Orientation
Answered directly to HR on company matters involving vender support and company related IT issues.
Managed Mortgage and South East Florida Builder division sites in K. Hovnanian and KHAM on site and remote.
Configured and installed mortgage software such as Capture perfect, One Touch Pro, Trackit, Global Search, WLS, Trusteer, and Encompass
Computer Skills
LAN Administration: Windows 2008, 2011, 2019 Active Directory, account administration, NTFS permission, EFS, ADDS, 2008 active directory users and computers account management, GPOs, set up forest and domains, SMS packages and Microsoft applications deployment. Healthcare IT roaming profiles, account management, security, and wireless laptop upgrades. Batch files, Gigabyte routing and switching.
Software: Enterprise Server, Terminal Server, 2003-2019 server, Active Directory, SMS, Symantec backup, Odyssey wireless client, Dame ware, Remote Desktop, Microsoft Exchange 5.5, Multiple Windows Communications, Adobe Photoshop, Ghost, PE Builder, Corel Graphics. Tera Term, Getdataback, Solarwinds. Visio, HTML, Rumba, Symantec Livestate Recovery, MS Backup, CiscoJabber, Veritas, Acronis, Remedy, Service Now, Onsite, Global search, Capture perfect, Adobe, Citrix, Trackit, Teams, NetMotion VPN, Absolute Secure VPN, Blitz Docs, Encompass, Intune, Chrome river, Microsoft Authenticator, Trend, Microsoft Defender, Sentinel One, Forcepoint Websence Endpoint Client, Mimecast, Ulti Pro, UKG, and EMR’s.
Productivity Software: Lotus Notes, Microsoft Office Suite including Word, Excel, PowerPoint, Access, Project, Back Office, Corel Office.
Hardware: PCs, Workstations, Compaq Servers, HP Servers, Dell servers, IBM x226 and x255 dual Database and Application Servers, Cisco routers and switches. Dell Laptops, IBM/ Lenovo Laptops, 14, and 42 U racks. PBX, OC4, OC12, OC48. Echo cancellers. SCSI and SATA raid rack systems. Xeon servers. External back up systems including tape and hard drives, IDUs, VSAT and NAS.
Diagnostic equipment: T-Berd, Fluke wand, and Netlens.
Professional certificates
PC Professor, FAU MCITP 2008, and SCCM 2007 Boca Raton, FL
Todd Lammle CCNA 2003
Keystone Learning
HIPAA Certification (HCA) HIPAA 2010
HCA Hospitals
Professional Experience
K. Hovnanian Enterprises (KHAM) 2014 to 11/2023
Network Administrator \ System Support Specialist
Troubleshoot issues as 2nd and 3rd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues
VPN client support: NetMotion Mobility Endpoint Protection and Absolute Secure Endpoint Protection, Manage Windows-based PCs and Apple macOS devices
Manage workstations, User, and computers in AD, Domaine ID with Hyena
Log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems When appropriate, determine appropriate group for escalation
ServiceNow, Remedy, and Onsite ticketing systems
Managed all of the mobile devices for the company
Helped with the implementation of Intune, Chrome river, Microsoft Authenticator, Buildpro, Articulate, H2, and Citrix
In charge of IT customer service for South East Florida Builder, Texas, Phoenix, and North Carolina mortgage Via Dameware
Ran daily: Crystal Reports reporting for customer satisfaction CSAT.
Forcepoint Client install and maintenance
Installed and maintained Microsoft office with Mimecast email security
Blitzdoc and Encompass trouble shooting, basic Admin.
Hardware roll out with workstation, Windows 08, 10 and 11: Windows server 12, 16, and 19
HP printer maintenance and cannon high speed scanners such as DR7580 and above
Manage backups with Symantec\Veritas Backup exec 2013-2019
Properly and completely document work performed in the Support Tracking system
Prepared setups and operation for new communities and
Configure and Install Hardware/Software on Company Issued equipment in accordance with current IT policy and procedures
Comp USA 2011 to 2013
Computer sales
Network sales
Hardware Information Consulting
Negotiate terms of sale and services with customer
Technical advisor on home and corporate network solutions
TEKSYSTEMS, FORT LAUDERDALE, FL October 1995 to 2010
HCA: Hospitals: South East Division
Network Administrator / System Support Technician
2008 & 2003 Account administrator
Active Directory – created user profiles and machines
Imaged clients
Remote desktop for administration
Managed Symantec Antivirus Enterprise and updates
Ran Symantec backups and configured the clients
Wireless network client security
Network Administration, level 2 and 3 tech
Security – profiles and accounts
Cluster server
SMS administration – Created and pushed packages
Cable management on Cisco switches and routers.
Dell laptop rollout for EMR
IBM-IHG / International Hotel Group
Lead Regional Tech / Manager
100 percent travel.
S.E. Regional Lead tech for IBM/IHG.
Provided excellent communication to the TEKsystems and IBM Point of Sales (POS) Team.
Site Survey – Recorded site data needed to plan the implementation of hardware.
Install 1 – Installed the new system in a training room POS environment for hotel staff to learn the new POS Property Management System (Opera).
Install 2 – Moved the new Property Management System to its permanent location and converted the hotel to the new system.
Installed and configured 14 and 38 U racks with Windows Server.
Installed and configured x226 and x255 dual Database and Application Servers.
Installed and configured IBM workstations along with 1352 network printers.
Performed backups of servers - tapeless back up workstations using LiveState Recovery
Installed and tested VSAT and AT&T T1 to Cisco 2950 switch, Cisco Routers, and 1600 Frame relays.
Ran Cat 5 E cable when needed. Tested Cat5 e and RJ 11 Cables using a fluke.
Used Tera Term to test Cisco routers.
Site data collection of subnets, DNS, and equipment and asset tracking.
IBM / DELL / AMERICAN EXPRESS / CIRCUIT CITY
Team Lead / Tech
Windows XP upgrade of 1200 Dell NT 4.0 workstations for IBM at American Express.
Networked workstations and printers.
Imaged machines using PE Builder to attach to Image file and deployed through Ghost.
Updated Lotus Notes 4.0 to 5.0.
Created spread sheets for asset tracking and inventory.
Backed up and restored user profiles using PE Builder, to network drives.
Multi tasked as lead tech repairing images and network problems with other techs on site.
Upgraded memory for workstations, 124 in one afternoon.
Rolled out new PCs and laptops.
Repaired corrupt Lotus Notes.
Performed Asset tracking.
Configured servers, along with the POS systems.
Performed site collateral and remediation along with asset tracking.
Interacted with site contact, clients and our PC’s.
Education
University of Phoenix (Honors) Ft. Lauderdale, FL
Bachelor of Health Care Administration 8/2009 - 4/ 2014
City College Ft. Lauderdale, FL
Associate of Science (Laude) 90-93
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