Customer Service Technical Training
Resume:
JOSEPH NGUGI
BIODATA
NAME: JOSEPH NGUGI NDOUM
ADDRESS: P.O BOX 560-20100 NAKURU
DATE OF BIRTH: 8TH DECEMBER 1997
GENDER: MALE
NATIONALITY: KENYAN
RELIGION: CHRISTIAN
LANGUAGES: ENGLISH AND KISWAHILI
MARITAL STATUS: SINGLE
TEL: 072*******
Email: ************@*****.*** mailto:***********@*****.***
PERSONAL ATTRIBUTES
Joseph is an achiever who believes in excellence and integrity. A team player who recognizes and appreciates diversity and capacity of human ability. A believer in efficiency and one who works to ensure that everybody has ability to deliver and can positively contribute to the productivity and image of the organisation. I am at my best in a job where I can work with other people, but also have the chance to concentrate in privacy, and have some level of both independence and collaboration in decision-making. I hold a Diploma in Catering and Accommodation Management from PC-Kinyanjui Technical Training Institute 2023
PROFESSIONAL RESPONSIBILITIES
May 2022 to Dec 2022: Several Departments (Pastry Chef, Waiter and housekeeper); Outspan Hotel, Nyeri
Enthusiastically and satisfactorily performed the following tasks:
Preparing various desserts to provide customers choices.
Decorate pastries using different icings, toppings to ensure the presentation will be beautiful and exciting
To ensure all desert sent out is correctly garnished
To ensure the pastry area are clean, tidy and attractive.
Providing excellent customer service in the restaurant.
Taking and deliverying of customers order.
Clear tables during service
Carrying out all the mis-en-place and mis-en-scenes in the restaurant.
Ensured that all the cutlery and crockries are well polished
Sept 2021 to Dec 2021: Attaché; Green Hills Hotel, Nyeri
Had exposure with the following areas:
Taking and deliverying of customers orders
Providing excellent customer service in the restaurant.
Carrying out all the mis-en-place in the restaurant
Presenting menus to the customers
Polishing all the crockeries and Cutlery use in the restaurant.
Make guest room beds
Carrying out the evening turn-down service to the guest.
Responsible for getting guest laundry processed
Cleaning and arranging the guest rooms.
EDUCATION BACKGROUND
September 2019 to July 2023
PC Kinyanjui Technical Training Institute (PCKTTI) – Diploma in Catering and Accommodation Management (awaiting graduation)
Jan 2013 to Dec 2018
Nyamweru Secondary school - Kenya Certificate of Secondary Education (KCSE C-)
HOBBIES
Baking
planning events
Skating
Engaging in charitable activities
REFEREES
1.Mr. Kiuna
Deputy Principal- Academics
PC Kinyanjui Technical Training Institute
2.Ms. Kirimi
Head of Department
PC Kinyanjui Technical Training Institute
Contact this candidate