Phlebotomist

Susan Mack

*********@*****.*** 513-***-**** Harrison, OH 45030

Highly skilled in Epic Billing, Coding, Follow up Revenue, Insurance, Registration, Patient Charting, Certified Medical Assistant and Certified Phlebotomist. Dedicated to applying patient care skills and administrative expertise in order to make direct contributions to the advancement of organizational goals and objectives by providing the best information, services, and assistance in a healthcare setting.

Areas of Expertise

Office Management

Administrative Assistance

Scheduling

Excel

Underwriting

Encompass

Type 55WPM

Payments/Collections

Accounting

Follow up Revenue

Healthcare

Epic

Loan Processing

Analyst

Compliance

Phlebotomy Certification

Scheduling

Processor Management

Customer Service

Data Management

Communications

Accounting

Insurance Claims

Medical Assistant

Registration

Billing

Professional Experience

Current Position

Cincinnati Insurance

Corporate Billing II

Feb 2022-Present

Refunds, Balance Master Cash, Write offs, posting payments. Worked with the Underwriters, Agents and Insured to correct bills, audits and endorsements. Worked in accounting to determine the bill and and reworking if needed.

Feb 2022-Current

UC Health Accounting Revenue

January 20,2018-February 25,2022

Insurance follow up claims. Commercial and Government. Refunds, distributing charges and posts. I am also an MA so I did triage over the phone and patient in person, physician billing and hospital billing. Worked in employee health for immunizations, X-rays and other needed documentation or equipment needed for the medical staff.

Key Accomplishments:

Moved up from Registration, insurance and scheduling for triage to follow up revenue and posting to accounts

U.S. Bank •

2005-2010

Underwriter, Senior Credit Analyst

.Reviewed applications for Home Equity loans. Reviewed high risk credit, tax returns, paystubs, credit reports, loan to value and debt to income. Reviewed per guidelines for the type of loan they are requesting to be approved. Or denied if per guidelines they did not qualify. Worked closely with Loan Officers and Loan Processors at the several branches.

Key Accomplishments:

Moved up quickly from Credit Analyst to Senior Credit Analyst.

Approved loans for large dollar amounts, and complex loans requiring a large amount of time, work, and documentation.

Worked effectively with loan officers across Ohio, Indiana, and Michigan.

Additional Experience: Underwriter for Accredited Home Lending-2000-2005, Underwriter for Conseco Finance-2000-2002, and Customer Sales Representative for Marine Corps Base Main Exchange-1996-2000.

Education

Certified Medical Assistant, Billing and Coding • Southwestern College • President's List • Dean's List, State Certified

Phlebotomy Training Center

Certified Blue Ash, Ohio

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