Front Desk Customer Service
Resume:
Tivonna Bonilla
Billings, MT *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator
Billings Clinic Cardiology - Billings, MT
November 2023 to January 2024
• Making patient appointments
• Requesting referrals for patients
• Directing patients to outreach programs
• Requesting medical records from other facilities for patients Branch Support Representative
Wells Fargo - Billings, MT
July 2022 to September 2023
I work full-time with bankers all over the United States to help troubleshoot any problems they run into while conducting business with customers in the branch. I also use 3 monitors to work my various cases as they come through and make sure they get assigned to the correct departments on a daily bases. Customer Service Representative
Island Mountain Development Group - Billings, MT
July 2021 to April 2022
I have been working with the public via phone and computer who have applied for small loans. Calling them and verifying their information and sending the funds out. Working with excel and various word documents as well as training for the companies system. Front Desk Agent
Teddy's Residential Suites - New Town, ND
October 2020 to January 2021
I worked at the front desk answering phones, checking in guests, handling money and requests from guests. I also worked in laundry as well as the breakfast bar. I'm currently CPO certified and able to test pools. I can navigate computers, have time management skills, and can muti-task well. RSC Rep I
Charter - Billings, MT
December 2019 to July 2020
During my time at Charter I worked as a dispatcher for field technicians across the US. Helping them to troubleshoot any problems they had on site, helping them to start jobs, complete jobs, and speak with customers and schedule upcoming appointments for them as well. Front Desk Agent
Kelly Inn - Billings, MT
March 2018 to August 2019
I worked at the front desk answering phones, checking in guests, handling money and requests from guests. I also worked in laundry as well as the breakfast bar. I'm currently CPO certified and able to test pools. I can navigate computers, have time management skills, and can muti-task well. Lot Technician
Rimrock Subaru - Billings, MT
October 2017 to February 2018
At Subaru I made sure all the vehicles had all the proper advertising stickers, made sure they all had gas for test drives, and would clean them up when they sold. I have delivered sold cars to surrounding areas such as Wyoming and Bozeman. I was responsible for knowing where all 1000+ lot cars were, new and used, and preformed weekly inventories.
Education
None in Business Administration
MSU Billings - Billings, MT
2008 to August 2008
None in General Studies
Dawson Community College - Glendive, MT
August 2007 to May 2008
High school or equivalent in General Studies
Billings Central High School - Billings, MT
August 2002 to June 2006
Skills
• Customer Service
• Front Desk
• Guest Service
• Front Office
• Reception
• Laundry
• Experience with Children
• Early Childhood Education
• Office experience
• Customer service
• Front desk
• Cash handling
• Communication skills
• Microsoft Office
• Medical terminology
• Phone etiquette
• Warehouse experience
• Medical office experience
• Guest services
Certifications and Licenses
Driver's License
Assessments
Warehouse safety — Proficient
February 2024
Using safe practices in a warehouse setting
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient November 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
February 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Working with MS Word documents — Proficient
March 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer service fit — Proficient
June 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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