Customer Service P O

Manoj Chaube

E-mail: *********@*****.***

Mobile: +91-888*******

Correspondence Address: Permanent Address:

House No. 57B, Jindal Colony Village Suin P.O – Galchaura, Lohaghat Samalkha, New Delhi – 110037 Champawat (Uttarakhand) – 262524 Career Objective: -

• Work for an organization which provides me the opportunity to improve my skills and knowledge to growth along with the organization objective. Qualification: -

• B. Com from Kumaun University, Nainital.

• 12th form Uttarakhand Board.

• 10th form Uttarakhand Board.

Technical Skills: -

• 3 Months Advanced Web Designing Course.

• MS Office.

Work Experience: -

I –

• Employer: Concentrix Daksh Services India Private Limited

• Date: November 2021 – Till Date

• Position: Sr. Representative, Operations

Responsibilities: –

• Engage with customers through chat platform in a professional manner.

• Respond promptly to customer inquiries, providing accurate and relevant information.

• Address customers concerns, troubleshoot issues, and offer appropriate solutions via chat interactions.

• Collaborate with cross-functional teams to escalate and resolve complex customer issues.

II –

• Employer: Webhelp India Private Limited

• Date: January 2020 – August 2021

• Position: Contact Centre Associate

Responsibilities: –

• Resolving customers queries through email and chat for WorldRemit, which is a digital payments service that provides international money transfer.

• Making necessary changes to the Customers accounts and transaction details.

• Providing status of money transactions.

III –

• Employer: NIKON India Private Limited

• Date: August 2017 – November 2018

• Position: Customer Relation Executive

Responsibilities: –

• Collection of feedback for customers who purchased product through EMI.

• Follow up for all the pending callback.

• Preparing daily and weekly reports.

• Assisting in replying to customer queries through email (Nind Support). IV –

• Employer: Nuvo Logistics Private Limited

• Date: September 2016 – August 2017

• Position: Customer Relation Executive

Responsibilities –

• Taking responsibilities of whole team and also guided my colleagues for their queries regarding process and also, I used to manage reports of reverse pickup process team.

• Making various reports (Fake attempt report, call out report, etc.)

• Manage team reports, managing calling data, assign calling data to agents. V –

• Employer: VAS Content Private Limited

• Date: April 2013 – September 2016

• Position: Executive

Projects & Work Done: -

Airtel-Myweb Portal:

• Handling the “Airtellive.com Myweb - Personalized internet” for the mobile internet users.

• Continuous research for new & trending contents through various social media portals.

• Updating the Featured Content on the real time basis, for events like earthquake, tsunami, election results, budget live, etc.

Personal Profile: -

• Father’s Name: Mr. Urba Datt Chaube

• Date of Birth: 15th July 1991

• Gender: Male

• Linguistic Ability: Hindi, English & Kumauni.

• Hobbies: Listing to Music, Internet Surfing, Playing Cricket. Declaration: - I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

Manoj Chaube

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