Data Management Sales Cloud

Ayushi Bisht

Hartford, CT ***** +1-959-***-**** ******.*****@*****.*** LinkedIn

SUMMARY

Results-driven SFDC Developer Lead with a proven track record of creating customized Salesforce solutions that optimize business processes, enhance data management, and increase user engagement. Skilled in Apex, Visualforce, Lightning Components, and integrations to deliver scalable and efficient CRM implementations.

SKILLS

Language: Apex, Asynchronous Apex, SOQL, SOSL, Python, JavaScript, R, CSS, HTML, SQL

Cloud: Sales Cloud, Service Cloud, Conga CPQ, Quote to Cash, IaaS, SaaS, PaaS

Frameworks/Technologies: Generative AI, Triggers, Flows, Visualforce, Aura, LWC, REST/SOAP

Tools & Software: Gainsight, Data loader, Visual Studio, GIT, Power BI, Atlassian Jira, Confluence, Azure Boards

CERTIFICATIONS

Salesforce Administrator Salesforce Platform Developer 1 Salesforce App Builder Sharing and Visibility Architect Apttus CPQ 201 Sales Cloud Consultant Azure Fundamentals

WORK EXPERIENCE

Amplitude (Business System Intern) May 2024 - Aug 2024

●Restructured Enterprise Contact management for customer success team, resulting in 9% retention and 4% ARR increment.

●Managed Account cleanup activity from scratch, field deprecation and redesigning page layout and flows.

●Business optimization, developed interactive CRMA dashboard and Gainsight configuration to provide actionable insights and enhance customer engagement.

IBM (Salesforce/Conga CPQ Lead) May 2021 - July 2023

●Spearheaded a team of 7, to develop and integrate the costing tool (CCT) in CPQ system, achieving 100% automation of the costing process and contributing to the SDLC.

●Liaise with the technical team and end-user meetings for requirements gathering, document business process analysis, identify KPIs, design scope, gap analyses, to build a roadmap for innovative solutions.

●Implemented CI/CD pipeline and version controlling using GitHub, VS code, Copado and Azure.

●Developed technical documentations and dashboards to ensure impactful decision-making.

Wipro (Salesforce/Conga CPQ developer) July 2019 - April 2021

●Development using Salesforce Apex, VF pages and community builder with best practices and OOB functionality.

●Strong written and oral communication skills, aligning with stakeholders, product Owners, and cross-functional teams.

●Attention to details while manual and automation testing, code reviews, UAT, Customer feedback, issues/bug fixes and providing RCA.

●Agile methodologies are implemented using Azure board to streamline sprint planning, status call, review, release, and other scrum ceremonies.

Wipro (Salesforce Admin) April 2018 - Jul 2019

●Service cloud implementation for global ecommerce platform of United states(borderfree).

●Created Complex reports and Dashboards to help stakeholders in KPI’s track.

●Used Lightning Flows, Process Builder, SOQL, SOSL and Data Validation.

EDUCATION

University of Connecticut, School of Business Hartford, CT Aug 2023 – May 2025

Master of Science (M.S.), Business Analytics and Project Management Cumulative GPA: 3.7/4.0

Graphic Era University Dehradun, India Aug 2010–May 2013

Bachelor of Science (B.Sc.), Information Technology GPA: 3.5/4.0

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