Human Resources Case Manager

DEYSI DE LOS SANTO

**** ****** ***. ********, ** 11237. Phone: 929-***-**** Email: **************@*****.***

Summary of Qualifications:

• Over 5 years case manager experience in the field of Human Resources Administration (HRA).

• Conduct interviews, complete screening forms and review income eligibility of applicants.

• Determine financial eligibility and life circumstances criteria for public assistance services.

• Worked with special needs population including homeless and emancipated youth and adults.

• Excellent planning and organizational skills.

• Efficient use of resources to meet high quality, cost-effective and comprehensive service offerings.

• Knowledge on Microsoft Office suite programs: Word, Excel, Power Point, Outlook.

• Fluently in English and Spanish.

Work Experience:

HUMAN RESOURCES ADMINISTRATION, New York, NY 02/07 – 05/11

Job Opportunity Specialist

Assists working Participants with job retention; assesses when participants are in need of services to deal with stress and rigors of working, explains to participants how to obtain needed support services, such as but not limited to supplemental grants and transitional benefits; follows-up with participants to ensure they are able to access needed support services.

Interacts with participants in a courteous, professional and polite manner. Assessments are accurate and timely.

Provides emergency assistance to avert/ alleviate crisis situation, such as eviction/homelessness and or utility shutoff.

Recertifies cases for financial eligibility within regulatory timeframes. Ensures accurate and processing of cases action as result of new information, compliance-related issues,ect. ; when appropriate, makes separate eligibility determinations for food stamps and or medical assistance; prepare work list; responds to telephone inquires; maintains logs and tickler to ensure accurate and timely processing of case action; utilizes available resources to identify WMS/ quality assurance errors. Recertified cases appropriately and in compliance with regulatory HRA guidelines. New budgets are calculated correctly and authorized appropriate.

NEW YORK FAMILY FOR AUTISTIC CHILDREN INC., Queens, NY 09/05 – 07 /06 Human Services Internship

Assistant Human Services Coordinators in obtaining services for clients who are seeking social services. Prepare intake packages and necessary forms on a daily basis for the new clients. Maintained, created and reviewed client files and updated case notes.

Accompanied coordinators on consumers home and school visits to observe the children the classroom. Conducted surveys by observations and interactions; recordkeeping of case notes.

Education and Training:

BORICUA COLLEGE, Brooklyn, NY 06/2006

Bachelor’s of Arts in Human Services and Science

Coursework: Community Organization; Data Collection; Intergenerational and Professional Values

Additional Skills:

Typing speed: 45 wpm

Heart Saver First Aid Certified;

CPR Trained

Contact this candidate