Customer Service Data Entry

EMILI BECERRA

**** * **** **. ********, AZ **************@*****.*** 602-***-****

OBJECTIVE Seeking a position with an organization where my capabilities and experience can be fully utilized and where I can make a real contribution to my employer’s success.

SKILLS &

ABILITIES

Strong Leader Customer Retention Strategies

Supervisory Skills Multitasking and Prioritization Monitoring Food Preparation Customer Service

Customer Data Confidentiality Reliable and Dependable Money Handling Ability to Work Under Pressure

Delegating Assignments and Tasks Ability to Work in a Team Data Entry and Maintenance Training and Mentoring

+EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE BURNS PEST ELIMINATION PHOENIX, AZ

01/2024 – CURRENT

Taking incoming customer calls, asking questions to determine what they need. Call existing customers, check on service and let them know how much they matter to us. Be real with customers, not a robot. Taking incoming calls from 3rd parties to schedule and reschedule appointments.

SHIFT SUPERVISOR RED ROBIN

SCOTTSDALE, AZ

07/2021 – 01/2024

Have an appetite for bottomless fun & compassion for our crazy loyal guests, manage day to day operations of the restaurant during scheduled mid and closing shifts under the supervision of exempt management. Master resolver with guest interactions, driven to optimize profits, and ensure product quality and restaurant cleanliness. Do the right thing, even when it’s tough or no one is looking: adhere to federal, state, and local laws in addition to company policy, protect company assets, and hold Team Members accountable to these standards. Assist team member’s adherence to company cash handling and payment processing procedures. Maintain our gold standard by completing all record-keeping and administrative tasks related to operating, and closing the restaurant as directed by Salaried Managers. Support the achievement of sales by ensuring guest satisfaction and prompt problem resolution to meet our guests needs. Achieve labor and cost objectives by executing against established planes in these areas. Motivating & leading Team Member to provide world class Guest experiences and recognize those Team Members who do. Emphasize safety, sanitation, and security awareness, and ensure that Team Members are properly executing safe behaviors. Make sure we are the gold standard in taste, quality, and presentation by complying with OSHA, local health and safety codes as well as Company safety and security policies. Ensure Team Members avoid cross contamination, improper food handling and/or storage practices, etic., through proper training and supervision.

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CASHIER ROSS DRESS FOR LESS

PHOENIX, AZ

11/2019 – 05/2020

Manages Work Processors. Communicates Effectively. Ensures Accountability and Execution. Ability to perform basic mathematical calculations commonly used in retail environments.

PARTS RUNNER AIRPART DODGE CHRYSLER JEEP

SCOTTSDALE, AZ

03/2019-10/2019

Processing online orders/stock keeping. Audit parts order and process sales. Check-in stock and special-order parts. Handle parts inventory, stock in new parts, and pull and process OEM parts returns.

EDUCATION BRADSHAW MOUNTAIN HIGH SCHOOL, PRESCOTT VALLEY, AZ MAY 2011

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