Administrative Assistant Customer Service

Wendy Cates (Polovina)

*** ******** ***** *********, ** 76017 I C: 817-***-**** I E-mail: *************@*****.***

SUMMARY

Experienced Administrative Assistant with a demonstrated history of working in the HVAC industry, Skilled in Microsoft, Excel, Filemaker, Smart Service, One Drive. Familiar with AutoCad and WrightSoft. Strong customer service experience.

SKILLS

Administrative Assistant, Self-Motivated, Customer Service, Dispatch, Energy Star Compliance

EXPERIENCE

05/2023 to 08/2024 Logistics Coordinator

Cape Equipment & Services, LLC Grand Prairie, TX

Dispatch 6+ technicians across the State of Texas, worked closely with Service Manager to ensure prompt service, call intake, scheduling and communication via e-mail and phone, tracking maintenance contracts and updating contract information, shipping and receiving parts, data entry, extensive customer service.

03/2017 to 04/2023 Administrative Assistant New Construction Department & Energy Star Compliance

Houk Air Conditioning, Inc Arlington, TX

Assemble paperwork & check for compliance for Energy Star builders. Assisted COO and New Construction supervisors with daily tasks. Pricing and bidding projects, maintained and kept contact with homeowners and builders, assisting but via phone and email. City permits/registrations. Completed equipment registrations and equipment rebates for builders. Purchase orders. Filing and maintaining bid information.

06/2004 to 03/2017 Administrative Assistant to New Construction Department & Project Estimator

Houk Air Conditioning, Inc Arlington, TX

Assisted COO & New Construction supervisors with daily tasks. Pricing and bidding projects. Making and keeping contact with our customers and builders via phone & email. Manual J load calculations on new construction floor plans. City permitting & registrations.

09/1996 to 06/2002 Chief Dispatcher

Houk Air Conditioning, Inc Arlington, TX

Extensive customer service. Call intake. Scheduling. Dispatched 10+ technicians to daily calls. Input invoice information into the company system. Part ordering from various manufacturers. Filing. 24 hours on call emergency dispatch.

EDUCATION AND TRAINING

Certificate: 1991 High School Diploma

Mansfield High School Mansfield, TX

References Available Upon Request

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