Customer Service Office Manager

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Nicolas Duarte

Objective

To obtain a position with a company that allows me to use my existing skills, and that gives me the opportunity to learn and to grow within their organization.

EXPERIENCE

Avis Budget Car Rental Group, Merced and Phoenix AZ - Car Detailing Agent

July 2017 - August 2022

●Worked for two different agency owners in two separate locations

●Responsible for the entire cleaning and sanitization process of rental cars

●General customer service

●Parking and moving vehicles within the company lot

●Educating renters on the basic features and functions of the rental cars

Avis Budget Car Rental Group, Merced CA and Phoenix AZ - Office Manager

August 2022 - December 2023

●Responsible for the check in and check out of rental cars

●Educated renters on the variety of products and services offered

●Attained and exceeded several key sales performance metrics

●Provided excellent customer service

●Covered office responsibilities while Owner Operator was away

●Handled escalated customer situations by employing empathy and by listening

EDUCATION

Grad Solutions High School

Currently enrolled and scheduled for graduation early 2024.

Skills

●Sales and customer service

●Ability to take and follow direction

●Able to work in fast paced environments

●Multitasking

●Friendly and professional

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