Customer Service Call Center

Ashley Morales

+1-951-***-**** **********@*****.*** Perris, CA 92571

SUMMARY

Dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing positive relationships with clients. Motivated to maintain customer satisfaction and contribute to company success SKILLS

• Outlook experience

• Call Center Customer Service

• Appointment Scheduling

• Multi-line phone systems (3 years)

• Payment Processing

• Translation

• Documentation review

• Hospital Experience

• Bookkeeping

• Microsoft Excel

• Phone Etiquette

• Clerical Experience

• Insurance eligibility verifications

EXPERIENCE

Call Center Representative, Tri Valley Urology, July 2022-August 2024

• Answering a multi-line phone system, critical thinking, and problem-solving skills to reach patient satisfaction for patient understanding.

• Processed orders, forms, applications, and requests accurately and efficiently.

• Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

• Attended regular training sessions on updates and changes within the industry or organization.

• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues. Administrative Assistant, Alta Med Children Hospital, January 2020-June 2022 Hollywood, CA

• Gathered information about the client's medical history, translated for Spanish-speaking patients.

• Assisted with routine checks and translations, called and faxed pharmacies to submit prescriptions, and recorded information and data.

• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Receptionist/Administrative Assistant, Wesley Medical Center, February 2016-April 2018 Bell Gardens, CA

• Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.

• Data entry, improved office efficiency, collected patient information for billing and insurance filing, reviewed physicians' calendars, and scheduled patient appointments.

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

• Scheduled appointments for clients, customers, and other visitors.

• Maintained a neat reception area by organizing materials and tidying up furniture. EDUCATION

Some College (No Degree)

Business Administration, Moreno Valley College, Moreno Valley CA Expected in 2026 Medical Assistant (completed)

UEI College - Huntington Park Campus, December 2017 High School Diploma or GED (completed)

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