Driver Manager Customer Service
Resume:
Frank Giddens III
Jacksonville FL
585-***-**** • ***********@*****.***
Objective
Dynamic and results-driven professional with extensive experience in logistics and team management, seeking to leverage strong organizational and leadership skills as a Warehouse Driver Manager. Committed to optimizing delivery operations, enhancing team performance, and ensuring adherence to safety and regulatory standards to drive operational excellence and customer satisfaction. Work Experience
Custom Courier Solutions
Driver Manager
Team Leadership: Supervise and motivate a team of drivers, providing guidance, support, and training to ensure high performance and adherence to company policies.
Route Planning and Optimization: Develop and adjust delivery routes to maximize efficiency and reduce costs while ensuring timely deliveries and customer satisfaction.
Performance Management: Monitor and evaluate driver performance, including delivery times, fuel usage, and customer feedback, and implement improvement strategies as needed.
Safety and Compliance: Ensure all drivers comply with safety standards, conduct regular safety briefings, and address any violations promptly. Customer Service: Respond to customer inquiries and complaints, coordinating with drivers to resolve issues swiftly and maintain a high level of service.
Fleet Coordination: Oversee the maintenance and scheduling of the company’s fleet, ensuring all vehicles are properly maintained and in good working condition.
Reporting and Analysis: Prepare and present regular reports on delivery metrics, driver performance, and operational issues to senior management, providing actionable insights for continuous improvement. References
Available Upon Request
1995-1998
Education
Business Management
Monroe Community College
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