Continuous Improvement Disaster Recovery

Proven talent for aligning business strategy and objectives with established technology and operations management paradigms to drive continuous improvement and efficiency. Results-focused thought leader with the ability to administer large-scale and mission-critical systems and cloud environments, develop and deploy impactful disaster recovery plans, automate, and optimize key processes, and ensure optimal system uptime and availability in accordance with SLAs. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as change management, troubleshooting, and resource allocation expertise. SELECTED HIGHLIGHTS

• Coordinated and led the service excellency team in optimizing the physical server development process, leading to a 50% decrease in deployment time for Microfocus.

• Reduced backup times by 50% for Hewlett Packard by directing a team of Linux administrators in reconfiguring and troubleshooting HP Data Protector cell and client servers.

• Promoted operational excellence and efficiency by designing and implementing an internal training on HP Data Protector administration procedures.

• Increased cost savings by 15% for Hewlett Packard through process optimization and root cause analysis.

• Demonstrate a strong ability to design, deploy, and manage scalable, high-availability, fault-tolerant Linux based systems on AWS/Azure and traditional private cloud server environments. CORE COMPETENCIES

• AWS Solution Architecture

• Public Cloud Administration

(Azure/AWS)

• Windows System Administration

• Active Directory (AD) Management

• Backup and Recovery Optimization

• Global Team Leadership

• Linux/Unix System Administration

• TCP/IP, DNS, DHCP

• Linux(Centos/Redhat/Ubuntu) SME

• VMware VCloud Director/Vshpere

• Strategic Planning

• Disaster Recovery

• Troubleshooting

• Metadata Driven

Analytics

OPENTEXT, HOUSTON, APR 2017 TO PRESENT

SENIOR SYSTEMS ADMINISTRATOR

• Maintained responsibility for developing, supporting, and overseeing services within AWS and the global IT infrastructure while managing highly reliable 24x7x365 Linux(Ubuntu/Centos)/Unix production for physical, virtual, Azure, and AWS EC2 instances.

• Installed, configured, and maintained UNIX/Linux/Ubuntu servers in enterprise heterogeneous environment with SAN/NAS/Virtual infrastructure across multiple sites for business-critical applications.

• Enabled the automation of patching for Linux/Unix/Ubuntu servers by writing Ansible playbooks.

• Managed and maintained Windows servers, including Active Directory, across a complex enterprise environment. Oversaw the integration and management of Azure AD.

• Charted the successful development of an effective disaster recovery plan and achieved minimal downtime while facilitating the migration of Unix based on-prem data centers to AWS/Azure.

• Utilized CloudWatch to monitor critical system health, performance, security, disk usage, and more and proactively identify and address risks and issues.

• Performed the installation, configuration, and maintenance of Linux (Centos/Redhat/Ubuntu) servers, including DHCP, DNS, FTP, NFS, SFTP, SAMBA, HTTPD, Apache, and Kerberos.

• Achieved and maintain 100% uptime while overseeing on-prem data centers, Azure, and AWS servers.

• Mitigated risks by troubleshooting, diagnosing, and resolving server and storage hardware issues.

• Leveraged strong project management skills to cost, design, build, and manage infrastructure environments, directly supporting AWS hosting platform projects. HUSSAIN KITABI Houston, TX

m: 713-***-****

***********@*****.***

PROF ES S I ONA L SU M M A RY

Dedicated professional with career-long record of AWS solution architecture, systems administration, and project management success for leading organizations. PROFESSIONAL EXPERIENCE

HUSSAIN KITABI Page 2

• Adhered to established protocols and standards while setting up Virtual Private Cloud (VPC), network ACLs, security groups, and route tables across AWS and Azure.

• Drove continuous improvement by performing research and identifying and analyzing key opportunities to optimize AWS services; update the instance types of critical servers in every region to save costs and utilize terraform to create execution plans which saved hundreds of hours of manual configurations.

• Ensured that system availability directly aligns with multiple service level agreements (SLAs).

• Bridged communications with cross-functional teams to support the successful execution of all production phases and ensure up-to-date build books, network diagrams, and other documentation.

• Developed and communicate recommendations for improving and optimizing system health.

• Delivered high-quality, on-call support for critical incidents during assigned on-call shifts.

• Navigated complex and technical issues with expertise while assisting the technical escalation team.

• Provided hardware and OS diagnostics support; implement change records due to trouble tickets as needed.

• Assessed and ensure alignment with business needs while configuring and managing AWS services, such as ELB, SNS, EC2, Route53, S3, RDS, CloudWatch, IAM, SNS, VPC, and SES.

• Decreased deployment time by 50% by effectively leading the service excellency team in revamping the building process for physical servers.

• Strong knowledge of the design, automation, and implementation of Amazon machine images

(AMI) across the AWS Cloud environment.

• Designed, automated, and implemented images and templates in Azure and VMware.

• Performed quarterly patching, performance monitoring, backup and recovery, upgrades, and migrations.

• Developed and maintain fully automated CI/CD pipelines using Jenkins and GitLab.

• Gained extensive experience using AWS developer services, including API Gateway, Lambda, SQS, and DynamoDB.

APPLE, CUPERTINO, JUNE 2015 TO APR 2017

SYSTEMS ANALYST

• Analyzed and maintained all hardware, software, and network components and features.

• Defined and implemented system requirements in close collaboration with colleagues and leadership.

• Conducted research to identify and recommend the implementation of emerging and industry standard technologies to drive continuous improvement.

• Contributed to operational excellence by training, mentoring, and supporting new and existing staff.

• Drafted and prepared detailed cost-benefit analysis reports for all proposed system upgrades.

• Liaised with the IT team to develop and execute technical projects, initiatives, and plans.

• Tested and monitored new and existing systems to verify compliance with quality standards.

• Composed detailed documentation for the knowledge base and senior leadership teams. HEWLETT PACKARD, HOUSTON, MAY 2012 TO MAY 2015

SENIOR BACKUP ADMINISTRATOR

• Orchestrated and led backup management and configuration efforts using HP Data Protector GUI/CLI.

• Supervised and directed a high-performing team of administrators responsible for reconfiguring and troubleshooting HP Data Protector cell and client servers, leading to a 50% reduction in backup times.

• Led the development, configuration, and support of HP StoreOnce B6500, B4500, HP StoreEver ESL 322, ESL G3, and MSL 322.

• Composed detailed documentation for Data Protector 7.x, 8.x, and 9.x; configured and maintained HP Data Protector 5.x, 6.x, 7.x, 8.x, and 9.x on Linux, Unix, Windows, and other supported OS.

• Assisted with 3PAR Recovery Manager activities to facilitate Oracle configurations.

• Generated a 15% increase in cost savings by performing root cause analysis and optimizing processes.

• Spearheaded the planning, configuration, and management of a DP site at Tulsa with 21 cell servers.

• Planned and managed the setup of HP Data Protector MOM server in a cluster environment. HUSSAIN KITABI Page 3

• Demonstrated strong knowledge of VTL setup, such as StoreOnce B6500 on the MOM server and the setup of de-duplication backup specifications for sites.

• Aligned objectives and bridged communications with colleagues to execute data center migrations, including migrating servers, SAN storage, and tape libraries.

• Troubleshot and resolved backup/recovery issues during planning, testing, and production phases.

• Revamped and updated large-scale database servers using obsolete hardware and software.

• Partnered with DBAs to configure database servers needing Oracle or SQL integration.

• Completed cabling requests for client servers, cell servers, and tape libraries to enable backups to run on SAN and achieve maximum throughput; implemented static routes to backups with the network team.

• Assisted with risk mitigation by establishing Oracle, Exchange, Domino, SAP, and Hyper-V integrated backups.

• Oversaw and developed a company training program for Data Protector administration procedures. PREVIOUS EXPERIENCE

COMPUTECH INC., HOUSTON, JAN 2010 TO MAY 2012

Junior SYSTEMS ADMINISTRATOR

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A.) IN MANAGEMENT INFORMATION SYSTEMS (MIS) University of Houston, Houston, TX, USA

CERTIFICATIONS AND ADDITIONAL TRAINING

AWS Solutions Architect (Professional), Amazon Web Services, Dec 2022

AWS Solutions Architect (Associate), Amazon Web

Services, Dec 2021

RHCSA, RedHat, May 2019

Technical Proficiencies: Azure, AWS, Linux, UNIX, Windows,Unix, HP Data Protector, IBM TSM, NetBackup, Shell Script, Python

EDUCATION AND CREDENTIALS

ADDITIONAL INFORMATION

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