Customer Service Human Resources

Jill Michalewicz

**** ****** ***., ******, ** ***31 – 847-***-****(H) – 847-***-****(C) – ***********@*****.***

Career Overview

I am a dynamic Administrative Professional with years of experience coordinating office management and special projects with a high degree of efficiency. I served as point person for managers, sales teams, clients, and vendors to ensure proper lines of communication. Experienced in Office Administration, Operations, Sales, Purchasing, Customer Service, and Human Resources.

Core Strengths

Creative problem solver

Excellent communication skills

Effective solution development

Positive, energetic work attitude

Customer service oriented

Multi-line switchboard professional

MS Office proficient - Word, Excel, PowerPoint, Publisher

Daily invoicing

Purchasing

Billing

Training

Work Experience

AUS / Collaborative / Abbott Laboratories - Feb. 2012 – September. 2024

Access Control / Sr. Security Receptionist

Building and modifying profiles in the Abbott employee badging system. Provide Access Control customer service to employees. Part of a team providing coverage and training to 5 different security reception areas, printing badges and assisting visitors, as well as working a busy switchboard.

LTD Commodities - Sept. 2011 - Dec. 2011

Customer Service

Using SAP and company specific applications, I cheerfully process inbound customer orders, with exceptional speed and accuracy, in a busy call center.

CrossCom National - July 2002 to May 2011

Receptionist

In addition to greeting visitors, conference room setup, meeting planning, and working a busy multi-line switchboard, I also assisted many other departments.

Administration

oPurchasing of office and custodial supplies

oPoint of contact for cleaning company and vending machines

oProcessing outgoing and incoming mail

Customer Billing

oPrinting, sorting, and mailing invoices

oMaintaining customer database

Human Resources

oMaintained employee database

oPrepared employee incentive awards

oPlanned and coordinated employee events

Marketing

oAssembled promotional items

oPrepared and sent out mailings

oAssisted with company events

Other Experience

Deloitte and Touche - Switchboard Operator, KPMG – Switchboard Operator, United Airlines - Customer Service Representative, Southwestern Bell – Directory Assistance Operator

Educational Background

Narbonne High School - HS Diploma

University of Oklahoma - Pursuant of Business Administration degree

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