Customer Service General Cleaner
Resume:
CHRISTOPHER CLARK
Professional Summary
Hardworking Shift Leader/General Cleaner gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Skills
Microsoft Office
Incident Reporting Mobility Assistance Strong Ethics
Heavy Lifting Housekeeping
Medication and Appointment Reminders
Job Function
Real Estate & Building Maintenance Customer Service
Installation, Maintenance, & Repair
Work History
Caregiver/Housekeeper
N.A. – Queens, NY
Problem-Solving
Complex Problem-Solving Dependable and Responsible
Verbal and Written Communication Skills Verbal and Written Communication Flexible Schedule and Availability Multitasking and Organization
11/2013 - Current
Assisted patient with mobility needs, helping to overcome, and adapt to mobility restrictions. Provided mobility assistance such as walking and regular exercising.
Administered medication as directed by physician.
Reported unusual or urgent circumstances in patient condition or environment immediately to patients Doctors Followed nutritional plans to prepare optimal meals.
Provided transportation and appointments management. Transported client for medical and personal outings.
Fresh Direct
Queens, NY – Queens, NY
Occupation: Transportation / Delivery
Responsible For Daily Inspections of Delivery Trucks On-Time Daily Deliveries Of Products To Customers
Provided Face to Face Customer Service To Customers.
Determined and implemented appropriate productivity, quality and service
04/2011 - 11/2013
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Shift Lead Supervisor/General Cleaner ABM Building Services – Cincinnati, OH
Occupation: Lead Supervisor / General Cleaner
Worked at Cincinnati International Airport Maintaining The Cleanliness Of The Facility Provided Customers With Insightful and Helpful Information
Provided Upper Management With Daily Staffing Reports, and Incident Reports Trained new employees and delegated daily tasks and responsibilities.
Enforced company policies and regulations with employees.
11/2006 - 04/2008
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Prepared shift summary reports for supervisor
Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
Resolved conflicts between employees to maintain positive and productive work environments.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Supervised ongoing daily production phases.
Located and resolved problems with team production and performance to maintain consistent quality levels. Cultivated professional working relationships with peers and supervisors.
Caregiver/Housekeeper
N.A. – Queens, NY
Assisted patient with mobility needs, helping to overcome, and adapt to mobility restrictions. Provided mobility assistance such as walking and regular exercising.
Administered medication as directed by physician.
07/2001 - 11/2006
Reported unusual or urgent circumstances in patient condition or environment immediately to patients Doctors Followed nutritional plans to prepare optimal meals.
Provided transportation and appointments management. Transported client for medical and personal outin
Security Officer/Fire Safety Officer/Supervisor Summit Security Services – World Trade Center NY
Worked at The World Trade Center In A Corporate Environment.
Oversaw The Opening and Closing Of The World Trade Center Complex. Control Of The Complex Escalators and Elevators.
Responsibility Of Checking The Staircases and All Fire Equipment In The Complex Submitting Daily Reports and Incident Report
Provided Controlled Access To The Buildings and Sub Levels In The Complex
02/1997 - 07/2001
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds. Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded quickly to incidents and assessed active situations for security concerns. Responded quickly to emergency situations to assess and deflect issues.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Completed full building and grounds patrols to spot and investigate concerns.
Checked and verified photo identification prior to granting facility access.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises. Interacted assertively but non-confrontationally with personnel and general public.
Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report. Regulated vehicle and pedestrian traffic onto building grounds.
Highest Education
High School Diploma
Insurance Agent License
In November,2019 I took my Classes and Prep Test To become An Insurance Agent /Producer In New York State. December of 2019, I Passed My NY State License Test to do Business In New York State
Education
No Degree: Insurance
Primerica - Queens, NY
Completed The Pre License Course Obtained My License, to do Business In The State of New York.
11/2020
High School Diploma
Bronx Comprehensive Night H.S. @Walton H.S. - The Bronx, NY GPA: 85.00
06/1990
No Degree
Manhattan Comprehensive Night And Day High School - New York, NY
Richmond Hill, NY 11418 (917)- 405-9334 ****************@*****.***
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