Customer Service Data Entry
Resume:
Alyssa Higginbothan
Customer support
Summerville Sc
***************@*****.***
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in Customer Service
EXPERIENCE
T-Mobile Premium Retailers,Ladson,Sc(Remote) Customer Service Representative
August 2022 - June 2024
● Processed customer service requests via phone support and email support.
● Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
● Noted customer correspondence in CRM to track requests, problems and solutions.
● Cross trained in multiple departments to know all company needs and train new employees.
● Analyzed and updated all necessary changes to Salesforce software.
● Audited internal data and processes to identify and manage initiatives, improving business performance.
● Worked with internal teams to understand business needs and changing strategies.
● Processed customer orders, returns, and exchanges efficiently, maintaining a 98% accuracy rate in transaction processing. Amazon Web Services, Ladson,Sc - Data Entry
June 2019-March 2020
● Accurately entered and updated large volumes of data into databases and spreadsheets with a 99% accuracy rate.
● Managed data entry tasks including data validation, correction, and duplication detection, reducing errors by 20%.
● Processed confidential information with adherence to company security protocols, maintaining strict confidentiality.
● Identified and resolved discrepancies in data input, contributing to a 25% reduction in data-related issues.
● Utilized Excel and database software to organize and analyze data, leading to a 15% improvement in reporting efficiency.
● Collaborated with cross-functional teams to gather data requirements and ensure data integrity across departments.
EDUCATION
Kipp Sunnyside,Houston,Tx - high school Diploma
August 2017- June 2021
SKILLS
● Compliance knowledge
● Documentation & reporting
● Analytical Skills
● Medical coding
● Insurance verification
● Efficient and detail oriented
● Call Documentation
● Order and Refund Processing
● Data Entry
● Conflict resolution
● CRM
● Policy interpretation
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