Project Management, Customer service, AV Support, Help Desk Support
Resume:
Richard Mendiola
Relationship Development and Technology Savvy
San Antonio, TX
********.*******.*@*****.***
With over a decade of experience in AV installation, operation, preventative maintenance, on-call desktop support, I have demonstrated a proven ability to deliver clear audio and visual experiences for special events, conferences and meetings of all sizes. As a retail and hospitality manager, I supported store managers in achieving sales targets, maintaining a positive work environment, and providing excellent customer service by implementing and training effective sales behaviors. In operational management, I ensured compliance with health and safety standards, handled customer feedback professionally, and assisted in recruiting and supervising staff. I also managed inventory, controlled operational costs, and helped organize promotional events, demonstrating strong analytical, research, teamwork, and communication skills throughout my career. Work Experience
Production Coordinator
Oak Hills Church-San Antonio, TX
April 2013 to Present
• Over a decade of experience in AV installation, operation, and maintenance.
• Proven ability to deliver clear audio and visual experiences for events, conferences and meetings.
• Expertise in troubleshooting and resolving technical issues efficiently.
• Strong teamwork and communication skills to collaborate with clients and colleagues.
• Proficient in Microsoft OS, Apple OS, iOS, and Android OS.
• Proficient Knowledge with complete MS Suite, Libre Office Suite, Apple Work Suite, Adobe Suite, Da Vinci Video Editor, Waves Digital Audio Workbench and Audacity Digital Audio Workbench.
• Scheduled and maintained VTC equipment for conference and class spaces.
• Coordinate staff and volunteers for technical positions for events.
• On boarded and decommissioned computers.
County Line on the Riverwalk-San Antonio, TX October 1998 to February 2011
• Interacted with customers from all walks of life, actively listening to their needs, and ensuring they have a positive experience.
• Balanced multiple tables, orders, and tasks simultaneously strengthen time management skills. Learned to prioritize effectively and work efficiently under pressure.
• Dealt with dissatisfied customers or resolved unexpected issues, developed problem-solving skills by finding creative solutions to ensure a smooth dining experience. Assistant Manager 2
The Men’s Wearhouse-College Station, TX
October 2008 to May 2010
• Supported the retail store managers efforts to achieve personal and store sales targets, while maintaining a great work environment, ensuring the best possible customer experience, and gaining the exposure essential to professional learning, growth, and advancement.
• Provide world-class customer service by building quality relationships with customers and following up on all requests in a timely manner.
Assistant Manager/Floater
Riscky's Steakhouse-Fort Worth, TX
April 2007 to September 2009
• Operational Management:**
• Monitor and ensure compliance with health, safety, and sanitation standards.
• Schedule shifts and assign tasks to ensure adequate coverage and optimal performance.
• Monitor and control operational costs, including labor, food, and supplies.
• Assist in preparing and analyzing sales reports and financial statements. Assistant Manager
GRADY'S BBQ-San Antonio, TX
October 2006 to January 2009
• Experienced in scheduling staff, overseeing inventory control, and ensuring smooth restaurant operations.
• Maintain stock levels, managing food costs, and ensuring food safety compliance.
• Learned to prioritize tasks, manage multiple deadlines, and adapt to a fast-paced environment. Sales Consultant
Ace Mart Restaurant Supply-San Antonio, TX
October 2001 to January 2004
• Provide customers with in-depth knowledge of foodservice supplies, equipment, furniture, and tabletop merchandise, including their applications.
• Utilize a Customer Relationship Management tool to manage leads and sales calls effectively.
• Foster strong working relationships with existing customers while actively seeking opportunities to establish new ones.
• Stay up to date on the latest foodservice trends and technology by engaging with foodservice professionals, manufacturers, media sources, and industry trade shows.
• Provide basic knowledge of electrical, plumbing, fire, and health regulations as they pertain to connecting foodservice equipment.
Education
Associate in Medical Practice Management
Kaplan University - San Antonio, TX
September 2010 to March 2012
Skills
• Audio Visual
• Microsoft Office (10+ years)
• Mac OS (7 years)
• Customer Service (10+ years)
• ProPresenter Software (10+ years)
• Yamaha LS9 (2 years)
• Yamaha CL5 (2 years)
• Yamaha TF5 (3 years)
• Video Production
• Lighting Design
• Customer service
• Team management
• Organizational skills
• Communication skills
• Visio
• English
• Operating systems
• Mac OS
• Heavy lifting
• Driving
• Typing
• Software troubleshooting
• Databases
• Problem management
• Project management
• Administrative experience
• Computer literacy
• Customer relationship management
• Upselling
• Sales
• Windows
• Marketing
• Editing
• Schematics
• Inventory management
• Customer support
• Microsoft Office
• Project management software
• Fast casual experience
• Hospitality
• Computer skills
• Accounts payable
• Microsoft Word
• Microsoft Excel
• Microsoft Powerpoint
• Computer hardware
• Computer networking
• Cabling
• Project scheduling
• Recruiting
• Negotiation
• Event planning
• Windows
• Communication skills
• Software troubleshooting
Certifications and Licenses
Synergetic Audio Concepts
March 2017 to Present
How Sound Systems Work
An online training course:
The basic setup, interconnection and operation of a sound reinforcement system. Introduced the components, terminology, and basic workings of sound systems. Understand how things work to choose the right cable, connector, mic, or loudspeaker to get the job done.
Synergy Audio Concepts
November 2018 to Present
Principles of Audio
This online training course:
Identifies Best Practices
Aids in Troubleshooting
Dispels the Myths
Lays the important foundation for progressing to:
3D Room Modeling
Audio & Acoustics Measurement Systems
The course will help you understand:
Time, Frequency, and Wavelength
Audio Interfaces
Audio Levels in Decibels
Measuring Audio and Acoustics Signals
Basic Electricity (Voltage, Current, Impedance and Power) Loudspeaker Fundamentals
Driver's License
January 1990 to January 2026
Project 101x: Introduction to Project Management
May 2024 to Present
Knowledge and expertise in project management fundamentals like planning, budgeting, scheduling, and risk management.
Assessments
Working with MS Word documents — Proficient
February 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Project timeline management — Proficient
September 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2024
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Attention to detail — Proficient
March 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Technical support — Proficient
June 2024
Performing software, hardware, and network operations Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Groups
Kairos Prison Ministry
Present
Contact this candidate