Customer Service Team Lead
Resume:
Tempe AZ
********************@*****.***
MARIA GONZALEZ
SKILLS:
Bilingual in Spanish, Microsoft (Word,Outlook,Excel) Team Lead. Customer Services,Collections,Disputes.Multiple phone lines, Office equipment
(printer,scanner,fax)Account Specialist,
EXPERIENCE: 27+ years of working within call centers both collections and customer service Harley-Davidson
12/2021-08/2024
● Inbound/Outbound Calls
● Answer and Verify caller information.
● Update any new vital information
● Give Account Status
● Take payments and make payment arrangements
● Bilingual Calls
BCForward, Austin Texas
March 2020-Aug.2020
● Customer Service
● Multiple phone line operations
● Office Equipment
● Account Management
Suna Temp Agency, Austin Texas
April 2019-July 2019
● Sales
● Collections
● Bilingual Calls
● Account Management
EDUCATION
Moorhead Senior High School
Diploma
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