Vakia Roberts
Mesquite, TX *****
************@*****.***
Work Experience
Security Officer (Unarmed) - On the spot offers. Interview now! RCI for Confidential Companies (hosted jobs)-Dallas, TX April 2022 to August 2024
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Secured the premises.
Senior Agent
Capital One-Dallas, TX
January 2020 to October 2021
• Delivered excellent services via outbound calling efforts, meeting established minimum targets.
• Addressed client questions and resolved complaints related to products, services and accounts.
• processed payments over the phone and set up recurring drafts.
• arranged for debt repayment or established repayment schedules based on customers’ financial situations.
Education
High school diploma
Dallas Can Academy Charter - Dallas, TX
August 2019 to June 2023
Skills
• Security
• Loss Prevention
• CCTV
• Cash Handling
• Surveillance
• Sales
• Conflict Management
• Typing
• Negotiation
• Microsoft Excel
• Account Management
• Human Resources
• Customer Service