Customer Service Representative

Denise P. Rideout

Phone: 412-***-**** Denisepat.rideout@yahoo.c

Professional Summary

- Motivated customer service professional with 8 years of experience solid team player with a positive demeanor and proven skills in establishing rapport with clients committed to maintaining professional relationships.

Education

Oliver High School Diploma

Bradford Business school Certificate

Work History

November 2015 to

June 2024 Concierge customer service representative II

UPMC

Answered on Average of 30 inbound calls a day, adhered to company policy and scripts to consistency achieve call-time and qualify standard. Verified and added patient demographic daily for accuracy.

Addressed customer inquiries, staff, and supervisors’ request using outlook and Microsoft teams. Also completed outbound calls to doctor’s office for coding changes. Set up payment plans, processed payments for patients

Verified and added insurances. Scored as a high performer on monthly QA reports.

January 2009 to

May 2015 Foreclosure Assistant

Bank of American

Acquired Merrill Lynch and National City, Acted as a liaison between law firms and bank, signing affidavits and ensuring that they and titles correct

Internal Customer Service for attorneys Managed processes within Internal system

Updating and organizing all client and attorney requests. Reconciled all fiscal- related documentation.

January 2006 to

May 2009 Foreclosure Specialist

Merrill Lynch

Entered data into our Newtrack system for processing foreclosure loan

Processed tasks to start and stop foreclosures and prepared pay-off

reinstatements per attorney requests. Prepared documentation for third-party sales. Mentored and Trained new hires on third party sales Updated all reports for delinquent loans.

Reference Available Upon Request

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