Team administrative Leader Part-Time

NANETTE RAMSAY

Scarsdale NY ***** l 917-***-**** l *******.******@*****.***

SUMMARY OF QUALIFICATIONS

Innovative Business Administrative Manager dedicated, committed to enhancing client care and service delivery on a team and organization level. Coordinate strategic initiatives by conducting thorough qualitative and quantitative analysis to deliver measurable and effective results. Team Leader who will enhance excellent customer service, effective communication to clients, increasing practice revenues. Meticulous with robust organizational skills, capable of effectively managing multiple projects, budgets, inventory supply, meeting target goals before deadlines.

CORE COMPETENCIES

Resolution Management l Project Coordination l Strategic Resource Allocation l Marketing Strategy

Operational Procedural Scheduling l Effective Client Communication l Administrative Manager

EXPERIENCE

Northwell Health Jan 2020 - Present

Administrative Support Associate

As the Team Leader at Northwell OB/Gyn Practice, I oversee procedural and consultation visits for patients; Proficiently utilize Electronic Health/Medical Record Systems including NextGen, RIS, Erad, and Sorian SDK; Delivered Measurable Contributions with Results:

•Spearheaded the creation and implementation of cross-training for all administrative staff on clerical duties: call center, reception, and unified team documents.

•Engaged scheduling staff and Physicians to collaborate on a color-coordinated scheduling structure to decrease in office wait times for patients, resulting in 15% increase in patient satisfaction, via Press Ganey Reviews.

Completed a medical supply inventory analysis that led to the discovery of over $30K loss in expired medical devices; Delivered a systematic ordering process involving physicians, Pre-auth./Billing, ordering manager, and scheduling team.

Initiated morning Huddles to facilitate team awareness of daily tasks and assignments with positive contributions from others for consistent operational workflow; Advanced team morale, dependability, and responsibility.

Creating an automated call back service for clients on hold during high call volume periods; Enhanced client communication with a numbered queue method to inform clients of their place in line, reducing lost calls and call wait times by 61%.

Westmed Medical Group Feb 2017 - Dec 2019

Patient Experience Associate/Urgent Care-Lab Scheduler

Provided a warm welcome and assistance to patients upon their arrival at urgent care, contributing to a 33% growth of patient access services volume.

• Managed insurance verification, pre-certification, and payment processing to optimize patient payment procedures.

• Collaborated with the Department Manager to develop budgets for office and patient supplies, ensuring efficient resource allocation.

• Facilitated the smooth transportation of materials and supplies to each department, contributing to operational efficiency.

• Confirmed receipt of lab orders and assisted in planning the transport of immobile patients to other departments for necessary care and imaging tests.

Westchester Medical Center May 2017 – Dec 2017

Patient Care Coordinator/Cardiac Care Unit

As the Lead Coordinator at Westchester Medical Center's Cardiac/Trauma Unit, I oversaw the efficient organization of patient charts, prior medical records, and exams to streamline the admission process.

• Coordinated the transfer of patient records to outside facilities for outpatient care, ensuring seamless continuity of care, and arranged courier services for patient records, medications as requested by nurses and providers, facilitating prompt delivery.

• Organized patient pick-up for medical exams and procedures, ensuring timely attendance, and assisting in coding cardiac patients for transfer to surrounding hospital units, optimizing resource allocation.

EDUCATION

Berkeley College

Bachelor of Business Administration, Marketing and Communications

Kingsborough Community College

Associate of Arts, Broadcasting Communication/Liberal Arts

CERTIFICATIONS & AWARDS

Peregrine Certified in Business Marketing, Berkeley College

Certified Hispanic and Latino Leader, McKinsey Leadership Academy

Project Management 2024, Coursera

TRULY Ambitious, 2024

TRULY Execution, 2023

TRULY Teamwork, 2023

Movie Critic/ Journalist, Kingsborough Community College

Contact this candidate