Customer Service Machine Operator
Resume:
Stephanie L. Shaw
I N F O
Kansas City, Missouri
******@*****.***
E D U C A T I O N
Penn Valley Community College
1984
Van Horn High School 1982
S K I L L S
+ Microsoft Office
SUMMARY OF QUALIFICATIONS
Experienced Machine Operator with over 30 years of experience in manufacturing and customer service. Skilled in operating and maintaining various machinery, meeting production goals, and ensuring product quality. Exceptional problem-solving, communication, and teamwork abilities, with a strong commitment to safety and customer satisfaction.
P R O F E S S I O N A L E X P E R I E N C E
Machine Operator SILGAN DISPENSING SYSTEMS
November 2008 – April 2024 // Grandview, MO
•Operated and monitored various machines, including injection molding machines, blow molding machines, and assembly lines, ensuring optimal performance and product quality.
•Conducted routine maintenance and minor repairs on machinery to minimize downtime and maintain efficiency.
•Collaborated with team members regularly to meet production goals and deadlines.
•Adhered to all safety protocols and procedures, maintaining a clean and organized
work environment.
•Participated in continuous improvement initiatives, offering suggestions to enhance productivity and reduce waste.
LEAD CASHIER PRICE CHOPPER
April 2000 – October 2008 // Kansas City, MO
•Processed customer transactions accurately and efficiently using cash registers and point-of-sale systems.
•Handled cash, credit card, and mobile payment transactions, maintained balanced drawers, and reconciled discrepancies.
•Trained all new hires for front-line cashier and customer service desk.
ASSISTANT STORE MANAGER STANDFORD SAPER CLEANERS
September 1983 – March 2000 // Kansas City, MO
•Managed a team of eight employees, providing training, support, and guidance.
•Handled customer inquiries to ensure a high-quality resolution to customer satisfaction.
•Assist with payroll, inventory of store supplies, and operating/maintaining equipment.
•Contributed to increased positive customer satisfaction surveys resulting from exceptional customer service.
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