Customer Service Security Officer
Resume:
Charles Hancock
I am ready to work for you
San Francisco, CA 94103
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Security Officer
ProGuard Security Services-San Francisco, CA
June 2023 to July 2024
• Worked four 12hr days a week at a standing and sitting post in soft profile (suited), within a 9 floor High end residential condo building in the Upper Fillmore/ Broadway Area.
• Providing assistance with USPS, Amazon, Fedex, Uber, and DoorDash food and package deliveries.
• Seeing to residents requests with parameters of POST ORDERS. Security Professional
Allied Universal-San Francisco, CA
September 2019 to July 2023
• Heavy Customer Service & Client interaction. Assisted residents, employees and visitors with any needs
& concerns.
• Prepared badges for visiting guests and employees, along with replacing lost badges.
• Ensured all were properly credentialed before entering classified and designated areas,
• Filed DARs, IR documentation for all security incidents. Delivery Driver
Synthetic Grass Warehouse-Hayward, CA
November 2016 to September 2019
• Loading, strapping and unloading rolls of synthetic grass (Astro Turf) onto both diesel flatbeds and regular pickup trucks for delivery to a variety of clients and homeowners thru out the Bay Area.
• Forklift work, including Semi-truck loading and off-loading, palletizing of products for delivery, loading of customers trucks.
Lead Forklift Operator/Material Handler
Northrop Grumman/ Dept. of Defense.-Sunnyvale, CA
January 2009 to July 2016
• Responsibilities involved the movement of tactical submarine parts, production materials, tools, and basic manufacturing necessities.
• Logging each move in detailed paperwork, the same with pre-/ post-operation inspection sheets and monthly gauge readings.
• Weekly team meetings and training per OSHA regulations and guidelines. Education
Associate's degree in Arts
Chabot College - Hayward, CA
September 1995 to June 1997
Skills
• CCTV (10+ years)
• Security (10+ years)
• Manufacturing (10+ years)
• Surveillance (10+ years)
• Security System Experience (10+ years)
• Loss Prevention (10+ years)
• Driving (10+ years)
• Intelligence Experience (10+ years)
• Materials Handling (10+ years)
• Packaging (10+ years)
• Freight Experience (10+ years)
• Order Picking (10+ years)
• Military Experience (4 years)
• Forklift (10+ years)
• Pallet Jack (10+ years)
• Warehouse Experience (10+ years)
• Mechanical Knowledge (10+ years)
• Quality Control (10+ years)
• DoD Experience (7 years)
• Supervising Experience (3 years)
• English (10+ years)
• Conflict Management (10+ years)
• Mechanic Experience (10+ years)
• Military (4 years)
• Computer Operation (10+ years)
• Delivery Driver Experience (10+ years)
• Shipping & Receiving (10+ years)
• Intelligence experience (10+ years)
• Customer service (10+ years)
• Windows (10+ years)
• Conflict management (10+ years)
• Supervising experience (10+ years)
• Leadership (3 years)
• Military (4 years)
• Microsoft Word (10+ years)
• Microsoft Outlook (5 years)
• Organizational skills (10+ years)
• Communication skills (10+ years)
• Time management (10+ years)
• Load & unload (10+ years)
• Freight (10+ years)
• Computer skills (10+ years)
• Quality Assurance (10+ years)
Military Service
Branch: United States Air Force
Service Country: United States
Rank: Airman 1st Class
December 1991 to March 1995
Strategic Air Command.
Transportation, Distribution & Logistics.
Aviation Fuels Maintenance/ Fuel Specialist.
Certifications and Licenses
BSIS Guard Card - Reg. No. G6378158
May 1997 to May 2026
BSIS Guard Card - Reg. No. G6378158
Expires May-2026
Assessments
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service fit — Proficient
February 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer service fit — Proficient
February 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Cleaner fit — Proficient
July 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Security guard skills — Proficient
July 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Administrative assistant/receptionist — Proficient June 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Attention to detail — Completed
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Customer focus & orientation — Proficient
August 2024
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Security guard skills — Proficient
November 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Workplace safety — Proficient
May 2023
Using safe practices at work
Full results: Proficient
Teamwork: Interpersonal skills — Proficient
April 2024
Responding to challenging team situations at work
Full results: Proficient
Security guard skills — Proficient
February 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work style: Reliability — Completed
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Completed
Security guard skills — Proficient
April 2024
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate