Customer Service Team Lead
Resume:
EKAMPREET
KAUR
*****************@*****.***
Brampton, ON L6W4E9
SKILLS
Good customer service
Outstanding communication and interpersonal skills
Weight management
Problem-solving
Personal safety and welfare
Ability to work in a team
Self – motivated
EDUCATION
Seneca College of Applied Arts And Technology
King City, ON
Fitness And Health Promotion Diploma
The skills gained from this are
• Good level of physical fitness
• Responsible attitude to health and safety
• Ability to teach and motivate people of all ages and backgrounds
• A flexible attitude to work
DAV School
Karnal, India
Secondary education
Science From Medical Stream
CERTIFICATIONS
CPR/AED/First Aid
PROFESSIONAL SUMMARY
As a fitness graduate, I am seeking a position where I can apply my skills and knowledge to promote healthy living and well-being for individuals and communities.
Highly motivated and passionate to help others reach their health and fitness goals.
Committed to providing exceptional training experiences to clients while using organizational and time-management skills to optimize results.
Seeking opportunities to expand knowledge and skills in the fitness industry.
Trained in CPR with outstanding communication skills. Interested in learning on the job from dedicated professionals.
WORK HISTORY
Estee Lauder - Team Lead
Markham, ON 02/2024 - 07/2024
Assigning tasks based on team members' strengths and workload capacity.
Maintain accurate and up-to-date process documentation, including procedures, guidelines, and workflows.
Prepare and present regular reports on process performance to management, highlighting achievements, challenges, and improvement opportunities.
Continuously monitor process performance metrics (e.g., cycle time, quality, efficiency) and identify opportunities for improvement.
Implement quality control measures to ensure that processes meet regulatory requirements and quality standards.
National Gym and Fitness Center Inc. – Front desk receptionist
Etobicoke, ON 04/2023 -07/2023
Welcome members and visitors, offering a friendly and helpful first impression.
Answer questions about memberships, rates, and services offered.
Register members as they arrive, check membership cards or IDs, and ensure they sign in.
Handle phone calls and emails, providing information and addressing inquiries or concerns.
Process membership payments, handle billing inquiries, and assist with account updates.
Assist members with equipment usage, locker room access, and general inquiries.
Address member concerns or complaints professionally and effectively.
Ensure that gym equipment is in good working order and perform repairs and maintenance when needed.
Assist with new member sign-ups, membership renewals, and changes to membership details, ensuring accurate and up-to-date records.
Ace Bakery - Packer
North York, ON • 08/2022 – 04/2023
Package products according to established guidelines and standards.
Responsible for checking the quality of the products to ensure that they meet the required standards before packaging.
Responsible for preparing shipments by packing products, labeling packages, and preparing them for delivery.
Maintain a clean and organized workspace to ensure that the packaging process is efficient and safe.
Shell - Customer Service Representative
Etobicoke, ON • 07/2022 - 09/2022
Processing customer transactions, including scanning items, calculating totals, and accepting payments.
Balance the cash drawers at the end of each shift, ensuring that all transactions have been accounted for and that there are no discrepancies.
Responsible for responding to customer inquiries and resolving any issues or concerns they may have.
Knowledgeable about the company's products or services and be able to provide information to customers as needed.
Able to handle customer complaints professionally and effectively, addressing their concerns and working to find a resolution.
UPS – Warehouse Associate
Vaughan, ON • 10/2021 - 06/2022
Unloading trucks and verifying the accuracy of incoming shipments against purchase orders or delivery notes to confirm correct items and quantities.
Lift up to 50 lbs.
Report and address any discrepancies or issues with the shipment.
Packing items securely for shipment and ensuring accuracy in order fulfillment.
Labeling and preparing packages for dispatch.
Safely loading and unloading trucks or containers with incoming or outgoing shipments.
Inspect products before loading or unloading to ensure they meet quality standards and specifications.
Work with other team members, such as drivers and warehouse personnel, to ensure the timely and accurate loading and unloading of goods.
Named best new employee of the year.
HOBBIES
Painting, drawing and watching movies
INTERNSHIP
National Gym and Fitness Center Inc.
Etobicoke, ON 01/2023 – 04/2023
Welcome members and visitors, offering a friendly and helpful first impression.
Answer questions about memberships, rates, and services offered.
Register members as they arrive, check membership cards or IDs, and ensure they sign in.
Handle multiple tasks simultaneously, such as answering phone calls, assisting members in person, and managing administrative duties.
Process membership payments, handle billing inquiries, and assist with account updates.
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Contact this candidate