Customer Service Financial Operations

JAMES P. BARBARINO ***.*********@*****.***

***** ******* ******* **** ********, TX 77441 832-***-**** OBJECTIVE: CUSTOMER SERVICE PROFESSIONAL

To contribute my skills and abilities in a positive, diverse and growing organization with a proven management ability to:

• Provide Team Leadership by recruiting, training, managing conflict and building interpersonal communications.

• Quickly Resolve Problems through practical/realistic analysis and decisive action.

• Direct Multiple Projects through improvising/adapting, prioritizing functions and coordinating operations. QUALIFICATIONS: An energetic, resourceful and flexible team leader with proven character and integrity, excellent people and communication skills and over 25 years of progressive professional experience encompassing:

• Leadership/Team Building • Training/Coaching/Monitoring • Interpersonal Communications

• Operations Management • Customer Service • Problem Solving/Troubleshooting

• Multi-Task Oriented • Vendor/Client Relations • Sales/Customer Relations ACHIEVEMENTS:

Managed all financial operations for five Goodwill Housing corporations, successfully cleared previous years’ audit findings for all properties, implemented new property management software and prepared all property accounting reports. Direct all financial operations and new accounting system for the District Council of Central Florida of a national charity. On line banking account administrator for 10 accounts, banking and payroll administrator. Mentor volunteers and groups of inmates through a structured character building program. Appointment as Chaplain and Board Member of Faith Chapel Inc., Polk Correctional Institution. Administer the accounting operations for a non-profit organization and three thrift stores for Central Florida. Integrate the bookkeeping for all departments and multiple retail stores. Coordinated independent audit of all accounts. Manage the design, construction, leasing and financial operations for two commercial professional office buildings. Result: 100% space leased with long term leases.

Developed, Scheduled and Supervised 2 city projects +$3MM for 1 year with over 20 subcontractors and +100 personnel. Result: Reduced expenses 15% and completed all goals on time. Managed profitable business operation by coordinating 6 departments and training/coaching 30 personnel. Result: Increased profit and growth 20% annually for 7 years.

PROFESSIONAL EXPERIENCE:

25+ years of Management experience with advanced computer skills in these leadership positions: Optician, Walmart, Director, Harris/Fort Bend MUD #3; Community Manager, Spectrum Association Management; Housing Accountant, Goodwill Southwestern Pennsylvania, Chaplain/Mentor, Polk Correctional Institution; Business Manager, Diocesan Council of Orlando Society of St. Vincent de Paul; Manager, Orange Thorpe Investments, LLC; Treasurer, Blessed Sacrament SVDP; Branch Manager, Harvard Mortgage Corporation; General Manager, Management Trainer, ExxonMobil Corp.; General Manager, Southland Marketing Corporation.

EDUCATION/TRAINING/LICENSES:

Extensive training in: HIPPA certified, BOSS Software, Project/Operations Management, Sales/Marketing, Customer Relations, Training, Contract Negotiations. Two years Course Work-Business Management, John Carroll University. Certified State of Florida Volunteer, Licensed Florida Mortgage Broker, Licensed Seller of Travel, Florida Department of State. Licensed Realtor, Florida Department of Professional Regulations. Certified National, Texas Department of Health, Travis County and City of Austin Food Service Manager. Certified Exxon CORS Manager, Certified Exxon Training Manager. Safety, Defensive Driving, Diversity and Management courses. PA child abuse clearance certificate. TX Division of Insurance General Lines license EXPANDED PROFESSIONAL EXPERIENCE

OPTICIAN

Walmart 2021-April 2022

Provide personalized customer service fulfilling and dispensing prescription eyeglass and contact orders, inbound call interface, managing customer insurance and personal data, manage inventory, provide lab service for customers, +$121K sales/9 months. DIRECTOR 2017-2021

Harris/Fort Bend MUD #3

Elected Board Member, manage all district services including water, sewer, police, etc. COMMUNITY MANAGER 2015-2017

Spectrum Association Management

Manage multiple homeowner associations in the greater Houston area, responsible for budgets, financials, Accounts Payable, Board of Director communication and Board meetings, homeowner interface, regulatory and governing document compliance, vendor contracts. HOUSING ACCOUNTANT 2010-2015

Goodwill Southwestern Pennsylvania

Manage all monthly accounting processes for five Goodwill Housing corporations including general ledger, A/P, A/R, fixed assets, monthly and yearly reporting. Prepare all funds transfers, journal entries, billings, financial statements, monthly HUD reports, annual budgets, auditor reports, vendor 1099s and electronic filing, and daily backup of Housing accounting files. Coordinate independent annual HUD audit and cleared previous years audit findings. 2012 Presidential Award recipient. CHAPLAIN/MENTOR 2007-2010

Faith Chapel Inc., Polk Correctional Institution

Positively impacting public safety by providing comprehensive services and programs through participation in a structured character building program that promotes genuine rehabilitation and improved behavior, mentoring groups of inmates to prepare for re-integration into society and promoting and developing the Faith Chapel Capital Campaign. Volunteer position. 2008 and 2009 volunteer of the year. BUSINESS MANAGER

Diocesan Council of Orlando Society of St. Vincent de Paul 2006-2010 Manage all financial, purchasing, personnel, payroll, AR/AP for Central Florida charity and three non-profit thrift stores in Clermont and Apopka with annual budget +$1M including retail and bulk sales plus all corporate operations. Answer inbound customer requests for assistance. Establish chart of accounts and QuickBooks software to integrate all departments. On line banking account administrator for 10 accounts, banking administrator, payroll administrator. Direct financial operations and new accounting system for the District Council of Central Florida of a national charity. Prepare all financial reports and reconciliations for multiple accounts. Coordinate independent audit of all accounts. Manage and administer grant funding.

MANAGER 2005-2009

Orange Thorpe Investments, LLC

Manage all construction, purchasing, leasing, tenant construction, and financial operations for two professional office buildings. BRANCH MANAGER 2004-2008

Harvard Mortgage Corporation

Manage branch mortgage office operations, partner for all Florida operations, responsible for all residential and commercial mortgages, call center operations, financial operations management, purchasing, customer relations, relationship management, train new employees, contract with national and local lenders, develop sales and operations teams, devise and implement new marketing strategies. GENERAL MANAGER/TRAINING MANAGER 1999-2003

ExxonMobil Corporation

Manage multiple CORS store locations, responsible for customer relations, P/L, M&R, fuels and energy controls, hiring, cash handling, safety, team building, team training, sales operations, purchasing, AR/AP, accounting and payroll, scheduling, government and regulatory compliance, inventory management, vendor controls, loss prevention and report generation. Coordinate new facilities construction. Managed a CORS operation for a $1.1 M/month location and opened one new CORS 3400 sq.ft.location. Exceeded all management goals and expectations for both locations by 15%. Train new managers and assistant managers. Exxon Top Performer Awards, Exxon Top Achiever Awards.

GENERAL MANAGER 1992 – 1999

Southland Marketing Corporation, Orlando, FL

Managed sales and marketing real estate brokerage business operation, and company retail outlets increasing profit and growth over 20% annually. Developed new management team, team strategies and goals, new customer retention and relationship marketing programs. Licensed Real Estate Sales. Responsible for all business and financial management operations, purchasing, customer relations, logistics, employee hiring, AR/AP, customer retention, training, business development, sales and marketing. Managed planning, bidding and construction of company stores. Initiated new training and customer relations programs.

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