Service Cloud Techno-Functional Consultant

Devtulya Shrivastava

Phone: +1-743-***-****

Email: **************@*******.***

Professional Summary

“I derive satisfaction in solving problems!”

Furthermore, an innovative, result-driven, cohesive team player and, Salesforce Certified Techno-functional Consultant, with fourteen years of consulting experience, including eight+ years of experience in salesforce for Configuration and Customization of Sales Cloud, Service Cloud, Experience Cloud, Salesforce CPQ, Force.com platform, Einstein AI, Einstein Generative AI, Einstein Copilot and third-party applications from AppExchange using Apex Classes & Triggers, declarative programming, using Flow & Process Builder, REST API, SOAP API, Bulk API, Streaming API, Callouts, Metadata API, Lightning Web Components (HTML, JavaScript, LDS, wire service), Visualforce, Custom Controllers & Controller Extensions, SOQL, SOSL, DML, Data migration, data security, QA, SIT, UAT, Training, deployment, technical architecture, integration architecture, current-state assessment, business requirements gathering, system gap-fit analysis, business process mapping & optimization, data mapping, design, review and more...

Core Competencies

•Salesforce Development & Administration

•Apex Classes, Apex Triggers & SOQL/SOSL

•Lightning Web Components (LWC) Development

•Data Migration & Integration

•Process Automation (Flows, Process Builder)

•Strong understanding of Salesforce ecosystem, including Sales Cloud, Service Cloud, Salesforce CPQ and Integrations

•OmniStudio configuration, Experience Cloud

•REST & SOAP APIs

•Salesforce Security & Compliance

•Agile & Waterfall Methodologies

•Technical Architecture & System Integration

Professional Experience

Salesforce Developer SIOUX Consulting, Greensboro, NC Dec 2022 – Present

•Implemented Salesforce Service Cloud,and Experience Cloud including the design and development of 12 Apex classes and 10 Lightning Web Components, ensuring seamless and migration to higher environments (DEV, QA, SIT, UAT, PROD).

•Developed and automated 20 business processes using Flows, enhancing operational efficiency.

•Developed and maintained Copado CI/CD pipeline.

•Created Metadata groups, Connection Behaviors for automating deployment and back promotions in Copado.

•GIT repositories and deploying of salesforce releases. Created and configured Customer Self Service portal using Experience Cloud

•Built prototype for Einstein Copilot

•Managed deployment and configuration of Salesforce environments and migration of codes to higher environments (DEV, QA, SIT, UAT, PROD).

•Provided technical documentation, end-user training, and ongoing system support.

Senior Salesforce Developer Consolidated Communication, Reston, VA Dec 2019 – Nov 2022

• Designed and demonstrated prototypes and proof-of-concept solutions for Salesforce customization.

• Led the development of custom fields, page layouts, profiles, and record types, improving user interface and data accessibility.

• Managed integration with external systems using SOAP API, ensuring real-time data synchronization.

• Facilitated Scrum planning, sprint execution, and risk management, delivering projects on time and within scope.

Lead Salesforce Developer Excelacom Technologies, Reston, VA Nov 2016 – Nov 2019

• Bridged communication between technical teams and business users, ensuring alignment of project goals.

• Conducted gap analysis, business process mapping, and optimization, leading to enhanced operational efficiency.

• Coordinated Salesforce implementation, including data migration and system integration, ensuring a smooth transition.

Technical Lead Select Comfort, Plymouth, MN Jul 2014 – Oct 2016

• Directed the migration of legacy applications to new technologies, improving system performance and stability.

• Developed technical design documents, workflows, and web services, ensuring compliance with company standards.

• Managed a team of developers, prioritizing tasks and ensuring timely project delivery.

Technical SME Henry Schein, Melville, NY Jul 2012 – Jun 2014

• Implemented Siebel eCommunications for product administration and legacy system integration.

• Created complex product configurations, pricing models, and custom scripts, enhancing product management.

Certifications

• Salesforce Certified Administrator

• Salesforce Certified Platform Developer I

Education

•Bachelor of Science

Rani Durgawati University, Jabalpur, MP, India

•Diploma in System Management

National Institute of Information Technology, Jabalpur, MP, India

Technical Skills

•Salesforce Technologies: Sales Cloud, Service Cloud, Experience Cloud, Salesforce CPQ, Force.com, Einstein AI, Lightning Web Components (LWC), Visualforce, Apex Classes & Triggers

•API Development: REST API, SOAP API, Bulk API, Metadata API

•Data Management: Data Migration, Data Security, ETL Tools, Data Loader

•Integration: Real-time Integration, Salesforce to External Systems, Middleware Tools

•Development Tools: Visual Studio Code, IDX Build and Workbench, GitHub, Copado, Eclipse

•Programming Languages: JavaScript, JQuery, JSON, XML, HTML, CSS, Node.js

•Methodologies: Agile, Hybrid Agile, Scrum, Test Automation, Code Reviews

•Other Skills: UI Development, System Architecture, Business Process Mapping, Technical Documentation, User Training

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